Guest Relations Agent
Four Seasons Hotels and Resorts
Date: 2 weeks ago
City: Dubai
Contract type: Full time

About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
The Four Seasons Resort Dubai at Jumeirah Beach with its unparalleled location, fresh approach to luxury and legendary personalized service, has exceeded the high expectations in the ultra- competitive Dubai market. At Four Seasons we believe that our most important asset is our team of employees. The Four Seasons has a tremendous commitment to the development and training of all employees. We ensure that the best packages and finest management structure are in place to guarantee a stable environment in which development is second nature for our employees. Successful Four Seasons candidates will be offered once- in-a- lifetime opportunity rich in personal and professional growth. Four Seasons Dubai at Jumeirah Beach includes five outlets options - from the beachfront Sea Fu restaurant to the rooftop Mercury Lounge, and it includes 237 Dubai luxury hotel rooms – including 49 suites – subtle Arabic design motifs blend with cool, contemporary style, featuring soft backgrounds of blue or green. Dubai is the second largest of the seven Emirates that make up the United Arab Emirates, Dubai is located on the southern shore of the Arabian Gulf. Has a Sub- tropical, arid climate.
What You Will Do
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
The Four Seasons Resort Dubai at Jumeirah Beach with its unparalleled location, fresh approach to luxury and legendary personalized service, has exceeded the high expectations in the ultra- competitive Dubai market. At Four Seasons we believe that our most important asset is our team of employees. The Four Seasons has a tremendous commitment to the development and training of all employees. We ensure that the best packages and finest management structure are in place to guarantee a stable environment in which development is second nature for our employees. Successful Four Seasons candidates will be offered once- in-a- lifetime opportunity rich in personal and professional growth. Four Seasons Dubai at Jumeirah Beach includes five outlets options - from the beachfront Sea Fu restaurant to the rooftop Mercury Lounge, and it includes 237 Dubai luxury hotel rooms – including 49 suites – subtle Arabic design motifs blend with cool, contemporary style, featuring soft backgrounds of blue or green. Dubai is the second largest of the seven Emirates that make up the United Arab Emirates, Dubai is located on the southern shore of the Arabian Gulf. Has a Sub- tropical, arid climate.
What You Will Do
- Respond to a wide variety of guest requests by accurately assessing the guest needs and requests.
- Add personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.
- Address guest inquiries, concerns, and complaints, finding appropriate solutions and communicating with relevant departments to resolve issues promptly.
- Develop and maintain relationships with VIP guests, offering personalized services and amenities to enhance their experience.
- Monitor guest feedback and online reviews, identifying areas for improvement and implementing strategies to increase guest satisfaction.
- Collaborate with other departments to ensure seamless coordination and communication, ultimately contributing to an outstanding guest experience.
- Previous experience in a similar role within 5* luxury Hotel.
- Excellent problem-solving abilities, maintaining composure and professionalism in high-pressure situations.
- Fluency in multiple languages is an asset, as it allows for effective communication with a diverse range of guests.
- Strong interpersonal and communication skills, with a customer-oriented mindset and the ability to lead a team.
- Creativity and attention to the details.
- Knowledge of Opera.
- Work Authorization
- Competitive tax-free salary and service charge
- End of service gratuity
- Full board accommodation
- Free transportation to and from work
- Medical and life insurance
- Paid annual leave
- Flight allowance to a home country
- Social and sporting events
- Learning & Development Programs
- Career opportunities and international transfer
- And more…
- 6 days per week over 48 working hours
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Waiter, Plato's
Atlantis Resorts,
Dubai
9 hours ago
( 15458 )At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests’ expectations at every possible turn.Nestled between the calm turquoise waters of...

ELECTRICAL ENGINEER
KILONEWTONS,
Dubai
9 hours ago
Position: Electrical EngineerCompany: KILONEWTONSLocation: Dubai, UAEExperience Required: 5+ yearsEmployment Type: Full-timeAbout KILONEWTONSKILONEWTONS is a premier engineering/construction/energy firm in Dubai, specializing in MEP systems, renewable energy, and industrial automation. We deliver innovative, sustainable solutions for high-profile projects across the UAE.Job SummaryWe are hiring an experienced Electrical Engineer with 5+ years in the UAE/GCC to design, implement, and maintain electrical systems. The...

Allocator - Food | Retail | Marks & Spencer | UAE
Al-Futtaim,
Dubai
1 day ago
Job Requisition ID: 170973Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia...
