Guest Relations Agent – Russian Speaker

Palazzo Versace Dubai


Date: 3 weeks ago
City: Dubai
Contract type: Full time
Main Responsibilities:

  • Greet and welcome all guests with a warm and engaging demeanor, ensuring a seamless check-in and check-out experience.
  • Serve as the main point of contact for Russian-speaking guests, assisting with all inquiries and requests.
  • Anticipate guest needs and handle guest complaints with diplomacy and efficiency.
  • Coordinate with all departments to ensure guest preferences and expectations are met.
  • Promote hotel services, facilities, and upsell room categories and experiences.
  • Handle VIP arrivals and ensure their stay exceeds expectations.
  • Maintain updated guest profiles and preferences in the PMS.
  • Provide personalized recommendations for local attractions, dining, and events.
  • Maintain a strong presence in the lobby and public areas to assist guests proactively.
  • Prepare and coordinate in-room amenities, ensuring timely and accurate delivery for VIPs, special occasions, and guest preferences.


Candidate Requirements:

  • Previous experience in guest relations, front office, or a similar customer-facing role in a 5-star hotel.
  • Fluent in Russian and English (both written and spoken); additional languages are a plus.
  • Impeccable grooming and professional appearance.
  • Strong communication and interpersonal skills with a guest-first mindset.
  • Familiarity with hotel software systems (Opera, PMS, CRM tools) is preferred.
  • Ability to work flexible hours, including weekends and holidays.
  • High level of cultural awareness and sensitivity.

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