Guest Relations Executive - F&B Service - Jumeirah Burj Al Arab

About Jumeirah & the Hotel

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 28 properties across the Middle East, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world. Dubai's most iconic hotel and a global icon of Arabian luxury, Jumeirah Burj Al Arab is the flagship hotel of Jumeirah’s portfolio of exceptional properties, representing a timeless pinnacle of luxury. One of the world’s most photographed superstructures, the elegant sail-shaped hotel redefines the meaning of luxury hospitality both in Dubai and around the world. Dedicated to creating memorable moments, Burj Al Arab Jumeirah is home to some of Dubai’s most exquisite dining experiences, from the MICHELIN starred and Gault Millau’s three toque Al Muntaha to the ultimate lifestyle destination, SAL.

About the Job:

An opportunity has arisen for a Guest Relations Executive to join the F&B Service team in Jumeirah Burj Al Arab. The main duties and responsibilities of this role are:

• Ensures hostess desk/door is manned at all times so that all customers receive a friendly & prompt welcome.
• Schedule dining reservations and arranges special requests such as parties according to the Restaurant Reservations standard operating procedures.
• Actively uses the standards detailed in F&B Enquiry/ Booking Checklist when taking Restaurant enquiries or bookings.
• Greets guests, and escorts them to tables, and provides menus.
• Knowledgeable of all in-house services as well as local information and be able to assist guests when questioned.
• Has a working knowledge of the dining room layout, table numbers, stations and colleagues working during each shift.
• Familiar enough with the menu to answer any questions the guests may have and should inform guests of any specials at time of seating.
• Informs staff of any specific guest request or needs.
• Ensures a proper capture of all guest source data (in-house, local residents, outside tourist, SBU) and consolidate per shift.

About You:

The ideal candidate for this position will have the following experience and qualifications:

• Strong communication and interpersonal skills.
• Proficient in English and a second language (Russian, German, Arabic, Mandarin or French) would be an added advantage.
• A minimum of 1 year of experience as a Guest Relations Executive in a hotel or restaurant.

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, life insurance, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.