Guest Relations Executive - Shimmers - Jumeirah Mina Al Salam

About Jumeirah & the Hotel:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.  

Madinat Jumeirah, Jumeirah’s mega-resort is home to four ultra-luxurious hotels – Jumeirah Al Naseem, Jumeirah Al Qasr, Jumeirah Mina Al Salam and Jumeirah Dar Al Masyaf – all nestled within 3km of picturesque waterways connected by traditional abras. The megaresort boasts 2km of pristine beach, the award-winning Talise Spa and state-of-the-art fitness and leisure facilities, as well as exclusive accommodations ranging from penthouses and suites to private summerhouse experiences with unrivalled benefits including a leading conference and banqueting centre. Madinat Jumeirah is also home to over 50 world-class restaurants and bars, as well as a traditional souk featuring Arabian shopping stands, barrows and stalls with a blend of boutique brands, souvenir gift shops, and luxury fashion and jewellery outlets.

About the Job:

An opportunity has arisen for a Guest Relations Executive to join Shimmers team in Jumeirah Mina Al Salam. The main duties and responsibilities of this role:

• Maintain a continuous presence at the restaurant hostess desk to warmly and promptly welcome all guests upon arrival, ensuring a smooth flow of guest seating and service.
• Manage dining reservations and effectively coordinate special F&B events for guests according to Restaurant Reservations Standard Operating Procedures (SOP), optimizing table allocation and guest flow.
• Accurately assess guest needs and expectations, including those with special requirements, and provide personalized recommendations and assistance, demonstrating a thorough understanding of menu offerings and dietary preferences.
• Ensure all guest needs and requests are promptly met within established timeframes, consistently delivering exceptional service and hospitality.
• Possess extensive knowledge of all in-house services, including dining options, amenities, and local area information, to provide comprehensive assistance and enhance the guest experience and demonstrate in-depth familiarity with the menu to confidently address guest inquiries, recommend dishes, and highlight current specials or promotions, contributing to increased guest satisfaction and sales.
• Answer incoming calls within three rings using the JI Standard script, delivering professional and informative responses to guest inquiries, reservation requests, and other inquiries.

About You:

The ideal candidate for this position will have the following experience and qualifications:

• Minimum of 1 year of experience as a hostess, in a reputable hospitality brand or a standalone restaurant is required for this role.
• Excellent communication abilities to greet guests, understand their preferences, and relay information to the F&B team.
• Proficiency in English is required and proficiency in a second language (Spanish, French, Russian, Mandarin, and/or Italian).
• Impeccable grooming and professional appearance, adhering to the restaurant's uniform and elevated grooming standards.

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.