Guest Relations Officer

Accor


Date: 2 weeks ago
City: Dubai
Contract type: Full time
Company Description

The iconic Queen Elizabeth II (QE2) is a historic gem and the only floating hotel in Dubai. The hotel features 447 distinctive rooms. A one-of-a-kind entertainment destination, rich in history where the past is relived in the luxury of today. Guest experience is a true British heritage and history with a visit to one of the world's most celebrated ocean liners, now permanently docked in the new marina at Dubai's Port Rashid in the UAE.

Job Description

  • Perform check IN/OUT of guests using Opera cloud.
  • Welcome and greet guests, answer inquiries and incoming calls.
  • Prepare occupancy and guests report
  • Maintain group and individual arrival report daily.
  • Inform guests of hotel rates and services and create/cancel/confirm reservations.
  • Provide information about our hotel, available rooms, rates and amenities
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs

Qualifications

  • Work experience in UAE as a Hotel Front Desk Agent, Receptionist or similar role
  • Proficiency in Opera cloud and Microsoft
  • Fluency in English; additional languages are a plus
  • Excellent communication and organizational skills

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