Guest Relations Supervisor

Raffles Hotels & Resorts


Date: 8 hours ago
City: Dubai
Contract type: Full time
Company Description

An architectural surprise inspired by an Egyptian aesthetic, 5-star Raffles Dubai offers the luxury of city-centre space, impeccable service and sophisticated Asian style. A 15-minute drive from Dubai International Airport, it is ideally located in the business and shopping district, adjacent to Wafi Mall and close to the magnificent Khan Murjan souk and the convention centres.

Job Description

PURPOSE OF POSITION

To oversee and direct all aspects of Guest Relations to maximize guest satisfaction.

Key Roles & Responsibilities

  • Live and project the goal, philosophy, vision, mission and core values of the company.
  • Adheres to company grooming standards at all time.
  • Is a continual source of information, help and assistance to all guests.
  • Prepares the weekly duty rosters.
  • Supervise Guest Relation Officers.
  • Keeps the immediate manager fully informed of all problems or unusual matters of significance. Communicates and liaises at all times with Assistant Guest Relations Manager.
  • Maintains Transparent and open line of communication, coordination and feedback with related departments to ensure customer requests and complaints are handled effectively and efficiently.
  • Conduct house tours / site inspection and special room drops for VIP’s.
  • Escorts all arriving guests to their respective suite.
  • Escorts external guests to their destination.
  • Escorts departing guests to their means of transport.
  • Checked all VIP rooms prior to arrival and ensures that the correct standard (allocations, amenities and special requests) is maintained.
  • Greet all residence guests personally.
  • Promote Inter-Hotel sales and in-house facilities.
  • Handle guest complaints and feedback according to Raffles standards ensuring necessary actions, follow up and recording are done.
  • Completes the departure list for the following day – contact VIP guests for any necessary arrangements.
  • Renders maximum guest satisfaction through personal recognition and prompt cordial attention to entire residence guest.
  • Ensure Club members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service
  • Liaise closely with Concierge, Butler and Raffles Inc for Hotel events, restaurant promotions, Limousine requirements and special VIP requests or preparations.
  • Prepare compendiums prior to guest arrival and check-info system if necessary.
  • Maintain close contact with Airport Concierge, Reception for new arrivals and departures.
  • Update and maintain efficient guest history system.
  • Prepare requisition and distribution of amenities on a timely basis.
  • Assures the upkeep and cleanliness of the Guest Relations desk and lobby at all times.
  • Attend daily and monthly briefings or meetings to facilitate communications and smooth operations.
  • Abides by all policies and procedures.
  • Has full knowledge of Raffles standards.
  • Performs related duties and special projects assigned by Senior Management.

Qualifications

PERSONAL ATTRIBUTES

  • Strong written and verbal communication skills in English
  • Able to develop rapport with colleagues and management staff
  • Ability to work cohesively with co-workers as part of a multi-cultural team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Ability to promote positive relations with guests and patrons
  • Able to exercise good judgment with difficult guests

Qualifications

  • Degree from School for Tourism & Hotel Management

Experience

  • Minimum 3 - 5 years’ relevant experience with at least 2 year at a supervisory level

Additional Information

Raffles Dubai Sheikh Rashid Road, Wafi121800 Dubai, United Arab Emirates

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Full Time Massage Therapist for a Day Spa in UAE - United Arab Emirates .

Spa Staff.com, Dubai
13 hours ago
Minimum experience required: over 1 year.Salary: 30% Commission on allLocation: DubaiStart date: ImmediatelyDetailsElysean Wellness Spa is a new, high-end VIP wellness spa opening in Dubai, Business Bay, offering ...Elysean Wellness Spa is a new, high-end VIP wellness spa opening in Dubai, Business Bay, offering premium massage, jacuzzi, hydrotherapy, meditation and herbal tea.We are currently hiring our Massage Therapist to get...

Senior Property Consultant

Savills Middle East, Dubai
1 day ago
The RoleSavills are currently expanding the residential team and looking to hire senior Brokers interested in elevating their careers.With a reputation as a leading brand name within prime real estate, Brokers with Savills benefit from global marketing exposure and lead generation, as well as gaining access to a vast network and resources that will enhance their ability to serve clients...

ADSEO Quality Assurance - Kazakh

TikTok, Dubai
1 day ago
ResponsibilitiesOur Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.Our QA's will take ownership of the quality success of their internal or external stakeholders, identify and clear blockers to high performance, and be on hand...