Guest Service Agent

Company Description

At the 25hours Hotel One Central, Bedouin traditions are brought back to life and reinterpreted in a contemporary way. Here our colleagues become storytellers themselves. With a view of the Museum of the Future near the Dubai International Financial Center, everyone will find their way to us. Whether for an ice cream walk or a birthday celebration, we also enjoy spending time together outside of work. We are a colourful, diverse, professional team and love our friendly, informal culture.

COME AS YOU ARE & JOIN THE 25h TRIBE.

Job Description

How does your working day look like …

• Provide a friendly and delightful “How’s it going – to - See you later” for each guest during every interaction
• Demonstrate high product knowledge about the hotel, its facilities, along with surrounding areas to assist with guest inquiries
• Manage guest requests by familiarizing oneself with arrivals (both VIP and non-VIP), Traces, and arranging necessary collaterals
• Liaise with other departments to ensure guest’s requests are promptly actioned & resolved - Display respect for guest privacy by following 25hour privacy policies
• Follow and complete all tasks of the Shift Task List on a daily basis
• Actively offer hotel services and upsell to maximize revenue - Process all financial payments as per 25hour Credit Policy
• Adhere to all 25hours cashiering and cash handling procedures at all times - Handle customer complaints and feedback according to “Oops! Its messed up” Handling Guest Complaint SOP, ensuring complaints are recorded accordingly , and escalated to the Supervisor and Manager on Duty where applicable.
• Adhere to company and departmental grooming standards - Be aware of the hotels emergency procedures - Comply with hotel security, fire regulations and all health and safety legislation Profile
  
  

Qualifications

Your personality counts more than your CV …

• Vocational certificate or diploma in hotel business and/or anyone with the passion and drive to work in the sector
• Previous Hotel Experience (through studies or work experience) in a five star hotel.
• Proficiency in English (speaking, reading & writing), extra language (Arabic, Russian, Mandarin or any European Language) is an advantage
• Proficient computer skills for Outlook Emails, Excel, Word and Power Point presentation, OPERA knowledge preferred
• Multi able to converse and resolve guest complaints/issues in a calm and professional manner
• Detail oriented, organized and very flexible with working extended hours.
• Energetic with a positive attitude tasking Skills
  
  

Additional Information

What’s In It For You …

• Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!
• Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world
• Benefit from great offers from our numerous cooperation partners
• Be part of our hilarious staff parties and much more...
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