Guest Service Agent
Urban Ridge Supplies
Date: 8 hours ago
City: Dubai
Contract type: Full time

Company Description
ibis Styles Dubai Dragon Mart Hotel is located on Al Awir Road (E44), just 15 minutes from Dubai International Airport and with easy access to International City and Dragon Mart. Experience an extraordinary blend of style and comfort at ibis Styles Dragon Mart Inspired by the Arabian Desert and Oasis, our lobby, with its skylight ceiling, transforms into a romantic haven bathed in occasional moonlight. Enjoy our all-inclusive offer: comfy beds, delicious breakfasts, and free Wi-Fi, all at one value price.
Job Description
Visa requirements:
Please note that you must be eligible to live and work in Dubai. ibis Styles Dragon Mart will cover visa costs and flights for selected candidates from place of origin.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #HOSPITALITYISAWORKOFHEART
Job Id: FGOZ4d+Uf4szG3wwD+ipmxZBgqDm+VDERrV44UsbsypeqbJdEUX+7fSHjedGwaIuzsXnRCPTXz+xkMg8nk7Zdbb5k83oPwHOQYe1CGSCO07pqc05g9rIFtOudEQF3vYix4mBnOFuW723PhPH6V/A/TxQbkn6er9aAesNEtfZvJe7e/GKNP0m2WQoN2F25HhqzAsYtgJNdg==
ibis Styles Dubai Dragon Mart Hotel is located on Al Awir Road (E44), just 15 minutes from Dubai International Airport and with easy access to International City and Dragon Mart. Experience an extraordinary blend of style and comfort at ibis Styles Dragon Mart Inspired by the Arabian Desert and Oasis, our lobby, with its skylight ceiling, transforms into a romantic haven bathed in occasional moonlight. Enjoy our all-inclusive offer: comfy beds, delicious breakfasts, and free Wi-Fi, all at one value price.
Job Description
- Greet guests upon arrival and assist with the check-in process.
- Handle check-out procedures, including billing and payment processing.
- Address guest inquiries, requests, and complaints promptly and professionally.
- Provide information about hotel amenities, services, and local attractions.
- Manage room reservations and cancellations using the hotel’s booking system.
- Assist with modifications to existing reservations.
- Relay messages and information to guests and team members.
- Coordinate with housekeeping and maintenance teams to fulfil guest requests.
- Promote hotel services and amenities, including room upgrades and special packages.
- Handle payments and maintain accurate financial records.
- Ensure adherence to hotel policies and procedures, especially concerning safety and security.
- Handle emergency situations calmly and efficiently.
- Maintain accurate guest records and documentation.
- Assist with inventory management of supplies and amenities.
- High school diploma or equivalent; a degree in hospitality management or a related field is a plus.
- Previous experience in customer service or the hospitality industry is preferred.
- Familiarity with hotel management software and Microsoft Office Suite..
- Strong communication and interpersonal skills.
- Ability to handle stressful situations and resolve conflicts effectively.
- Attention to detail and strong organizational skills.
- Proficiency in using computer systems
- Basic math skills for handling payments and transactions.
- Ability to work flexible hours, including nights, weekends, and holidays.
Visa requirements:
Please note that you must be eligible to live and work in Dubai. ibis Styles Dragon Mart will cover visa costs and flights for selected candidates from place of origin.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #HOSPITALITYISAWORKOFHEART
Job Id: FGOZ4d+Uf4szG3wwD+ipmxZBgqDm+VDERrV44UsbsypeqbJdEUX+7fSHjedGwaIuzsXnRCPTXz+xkMg8nk7Zdbb5k83oPwHOQYe1CGSCO07pqc05g9rIFtOudEQF3vYix4mBnOFuW723PhPH6V/A/TxQbkn6er9aAesNEtfZvJe7e/GKNP0m2WQoN2F25HhqzAsYtgJNdg==
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Transcon Agent
Expeditors,
Dubai
4 hours ago
Company Description“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors FounderGlobal supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.15,000 trained professionals250+ locations worldwideFortune 500Globally unified systemsWe take care of our...

Regional Sales Manager (Dubai)
Uniguest,
Dubai
5 hours ago
Position SummaryUniguest is seeking a Regional Sales Manager that will be responsible for managing and progressing sales opportunities and being able to deliver revenue against an allocated target. You will work closely with management to ensure Uniguest products are considered for major projects in assigned UAE territories. In this position, you will also be responsible for managing the established partner...

Company Official Driver
GULBAHAR Group,
Dubai
AED 3,000
-
AED 4,000
per month
10 hours ago
Job Title: Company Official DriverDepartment: Administration / TransportReports To: Head of HR & Admin / Admin DepartmentJob PurposeTo provide safe, reliable, and courteous transportation for company officials, employees, and guests, while ensuring the vehicle is clean, well-maintained, and in compliance with company and traffic regulations.Key ResponsibilitiesSafely drive company officials and staff to various destinations as required.Ensure punctuality and safe transport...
