Guest Service Agent
Accor
Date: 23 hours ago
City: Dubai
Contract type: Full time
Job Description
First impressions are everything! Your engaging smile and personality are the essence of a great Guest Services Agent with Novotel Bur Dubai.
Responsibilities and essential job functions include but are not limited to the following:
First impressions are everything! Your engaging smile and personality are the essence of a great Guest Services Agent with Novotel Bur Dubai.
Responsibilities and essential job functions include but are not limited to the following:
- Coordinate all Guest Service operations communicating with colleagues to ensure that they are performing their functions in accordance with established hotel standards
- Coordinate prompt and efficient handling of baggage on arrival, during stay and upon departure
- Utilize knowledge of hotel facilities and local merchants and attractions
- Ensure incoming faxes are delivered to Guest rooms within 15 minutes of receiving
- Ensure that a bellman will arrive to collect bags within 10 minutes of a call from the Guest, and will inform the Guest if there is a delay.
- Ensure accurate posting of airport transfer charges to guest rooms and arranges additional transport requirements
- Keep an accurate record of all luggage delivered and collected, as well as all items delivered to rooms
- Excellent communication skills with a friendly and professional demeanor
- Strong customer service orientation with a passion for creating memorable guest experiences
- A friendly personality paired with professionalism and a high standard of personal presentation
- Detail-oriented with the ability to multitask in a fast-paced environment
- Collaborative team player with a positive attitude
- Creative problem-solving skills to address guest concerns effectively
- Proficiency in hotel management software, preferably Opera or similar POS systems
- Basic computer skills and ability to learn new technologies quickly
- Flexibility to work various shifts, including evenings, weekends, and holidays
- High school diploma or equivalent; hospitality-related degree is a plus
- Open manual driver’s license
- Previous experience in hospitality or customer service is preferred
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