Guest Service Agent

Centro Hotels by Rotana


Date: 3 weeks ago
City: Sharjah
Contract type: Full time
Job Description

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

As a Guest Service Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as-

  • Offer consistently professional, friendly, warm and engaging service
  • Give a warm welcome and check in guests taking into account the established SOPs
  • Check out of departing guest in accordance with the established standards
  • Sell rooms to walk-in guests and be responsible for all pro-active and day-to-day facilities issues
  • Responsible for cash inventory, cashing cheques and bills of exchange in foreign currencies for hotel guest in accordance with the credit policy
  • Corporate with colleagues from all departments, in particular Housekeeping, Finance and Reservation
  • Ensure that the Guest Service Desk is manned, operationally prepared and stocked at all times in order to be available for guests as a point of contact
  • Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
  • Demonstrate a complete understanding of the hotel’s policies and procedures and service standards and have full knowledge of the hotel facilities and happenings

Skills

Education, Qualifications & Experiences

You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

Knowledge & Competencies

The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-

Understanding the Job

Taking Responsibility

Recognizing Differences

Customer Focus

Adaptability

Teamwork

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Graduate – Work Winning Support /Architecture_ Emirati Nationals

WSP in the Middle East, Sharjah
5 days ago
Job DescriptionWSP in the Middle East is looking for a positive, proactive, and results-driven Emirati graduate with a background in architecture and strong communication skills. This role is a unique opportunity for a recent graduate to gain exposure to the strategic side of the design and consultancy industry, working alongside senior leaders to support proposals, strategic planning, and client engagement...

Community Sales Manager

Regus, Sharjah
3 weeks ago
At Regus, we’ve built the world’s largest workspace network so that our customers can work better, faster, happier. Join the team in one of our business centres. Promote our products and services to new and existing customers. Bring more freedom to more people and businesses. And you’ll be able to work better, faster and happier too.The opportunityAs a Community Sales...

CRM Application and Process Expert (MSD Technology)

Atlas Copco, Sharjah
3 weeks ago
Your roleAs a CRM Application and Process Expert, your mission is to handle CRM related activities. You will report to IT Manager.You willSupport CRM Rollout: Collaborate with teams to implement MSD rollout globally, ensuring timely, quality deployment and user training.Daily Operations: Manage Microsoft Dynamics CRM, monitor performance, resolve issues, and handle inquiries.Process Optimization: Assess and improve CRM workflows, aligning functions...