Guest Service Agent

Job Description

Company Description

SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.

Job Description

We are seeking a dedicated and customer-oriented Guest Service Agent to join our team in Dubai, United Arab Emirates. As the first point of contact for our guests, you will play a crucial role in creating memorable experiences and ensuring guest satisfaction throughout their stay.

• Welcome and check-in guests, confirming reservations, assigning rooms, and issuing room keys
• Process all types of payments, including room charges, cash, checks, and credit/debit cards
• Handle guest check-outs, resolving any late or disputed charges efficiently
• Respond to guest inquiries, requests, and concerns promptly and professionally
• Coordinate with housekeeping to ensure room readiness for check-ins
• Provide information about hotel amenities, local attractions, and directions to guests
• Manage daily reports, including arrivals, departures, and special requests
• Balance and reconcile cash drawer at the beginning and end of each shift
• Collaborate with other departments to ensure seamless guest experiences
• Assist with additional front desk duties as needed
  
  

Qualifications

• Fluency in Arabic and English (both written and spoken) is essential
• Excellent customer service skills with a friendly and professional demeanor
• Strong communication and interpersonal abilities
• Problem-solving skills and the ability to remain calm under pressure
• Attention to detail and organizational skills
• Basic computer proficiency, including experience with hotel management software
• Cultural sensitivity and awareness
• Ability to work flexible hours, including nights, weekends, and holidays
• Previous experience in hospitality or customer service is preferred
• Knowledge of hotel operations and procedures
• High school diploma or equivalent
  
  

Job Details

Role Level: Entry-Level Work Type: Full-Time Country: United Arab Emirates City: Dubai Company Website: http://ennismore.com Job Function: Others Company Industry/

Sector: Hospitality

What We Offer

About The Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

Report

Similar Jobs

Executive Sous Chef

Talentmate

Associate Director Of Sales

Talentmate

Land Sport Animator

Talentmate

Cluster Director Of Sales And Marketing

Talentmate

Senior Officer - Executive Office - Jumeirah Living Marina Gate

Talentmate

Food and Beverage Manager

Talentmate

Disclaimer: talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at [email protected].