Guest Service Agent
Centro Hotels by Rotana
Date: 3 weeks ago
City: Sharjah
Contract type: Full time
Job Description
We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.
As a Guest Service Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as-
Education, Qualifications & Experiences
You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.
Knowledge & Competencies
The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Adaptability
Teamwork
We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.
As a Guest Service Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as-
- Offer consistently professional, friendly, warm and engaging service
- Give a warm welcome and check in guests taking into account the established SOPs
- Check out of departing guest in accordance with the established standards
- Sell rooms to walk-in guests and be responsible for all pro-active and day-to-day facilities issues
- Responsible for cash inventory, cashing cheques and bills of exchange in foreign currencies for hotel guest in accordance with the credit policy
- Corporate with colleagues from all departments, in particular Housekeeping, Finance and Reservation
- Ensure that the Guest Service Desk is manned, operationally prepared and stocked at all times in order to be available for guests as a point of contact
- Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
- Demonstrate a complete understanding of the hotel’s policies and procedures and service standards and have full knowledge of the hotel facilities and happenings
Education, Qualifications & Experiences
You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.
Knowledge & Competencies
The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Adaptability
Teamwork
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Senior Instrument and Control Engineer
Wood,
Sharjah
10 hours ago
Job DescriptionWood is recruiting for a Senior Instrument and Control Engineer to join its UAE Business Unit focusing on providing discipline support to the business for a Major Onshore Brownfield Project in Sharjah, UAE. This role is a full-time office-based role in Sharjah, UAE.ResponsibilitiesRemarkable people, trusted by clients to design and advance the world.Wood is recruiting for a Senior Instrument...
Aviation Component Repair Lead - Cost & Supplier Strategy
Greenfix Property Care,
Sharjah
1 week ago
A regional aviation company based in Sharjah seeks an experienced professional to manage end-to-end processes for aircraft component repair and vendor management. The ideal candidate should have a degree in Aeronautical or Mechanical Engineering, with over 7 years of relevant experience. Responsibilities include managing repair processes, supplier performance, and logistics to ensure efficient aircraft maintenance while adhering to aviation regulations.
Cabin Crew Recruitment Drive - Tashkent, Uzbekistan
Air Arabia,
Sharjah
1 week ago
Date: 9 Oct 2025Company: Air Arabia PJSC (G9)Location:Sharjah, AECountry: AESpecial NoteWe are excited to invite candidates to our upcoming Recruitment Drive in Tashkent, Uzbekistan!This is a great opportunity to join as a cabin crew with our dynamic team. Full event details, including venue and schedule, will be shared 2–3 days prior to the event.Stay tuned — we look forward to...
