Guest Service Agent - Arabic Speaker

Company Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

• Handle incoming calls, emails, and messages promptly and professionally, offering exceptional service to both Arabic and non-Arabic speaking guests.
• Act as a liaison between guests and internal departments (e.g., housekeeping, engineering, F&B) to ensure guest requests are fulfilled efficiently.
• Address guest concerns or complaints with professionalism, escalating issues to management when necessary.
• Assist guests with reservations, inquiries, and recommendations for dining, transportation, and activities within and outside the property.
• Maintain accurate records of guest requests, complaints, and feedback using the property’s service management system.
• Coordinate special guest arrangements such as VIP services, in-room amenities, and personalized experiences.
• Ensure all guest requests are followed up and closed satisfactorily within the expected timeline.
• Provide translation assistance for Arabic-speaking guests when required.
• Ensure adherence to company policies, procedures, and service standards at all times.
  
  

Qualifications

• Previous experience in a front office, guest service, or call center role within the hospitality industry is preferred.
• Fluent in Arabic (spoken and written) and English.
• Additional languages are a plus.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and remain calm under pressure.
  

Additional Information

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.