Guest Service Associate | IIQAF

IIQAF

Full Time Dubai

About Company:

The IIQAF Group of Companies is a global leader in providing services in the hospitality, information technology, tourism, insurance, and health care industries. Established in 1986, the company has grown to become a major player in the international market, with operations in the United Kingdom, Canada, Singapore, and the United Arab Emirates.

Job Summary

We are looking for an energetic and enthusiastic Guest Services Associate to join the team at IIQAF. This position plays an integral role in the operation of the hotel and will ensure that all of our customers receive the highest level of service and support.

The Guest Services Associate will be responsible for managing the day-to-day operations of the hotel, including check-in, check-out, answering the phone, responding to customer inquiries, and handling guest complaints. The successful candidate will need to be able to work effectively both independently and as part of a team.

The ideal candidate for this role must have excellent communication and organizational skills, as well as empathy and understanding. They must also be adept at problem-solving, be able to work in a fast-paced environment, and manage multiple tasks simultaneously.

The specific duties and responsibilities of this position include:

• Greet guests in person and over the phone, answer inquiries, and provide guests with relevant information

• Take reservations and process guest payments

• Respond to guest complaints in a timely and professional manner

• Ensure guests have a pleasant stay by offering assistance as required

• Respond to alarm and emergency calls and take necessary actions

• Provide updates to supervisors and managers regarding customer satisfaction

• Report any damages or issues to appropriate personnel

• Ensure housekeeping follows appropriate procedures

• Follow all safety protocols

• Maintain a clean work area

Qualifications:

• High School Diploma or equivalent

• 1 year of experience in customer service or hospitality

• Outstanding organizational and time management skills

• Ability to multi-task and prioritize work

• Professional attitude, with strong interpersonal and communication skills

• Must be able to work flexible hours, including weekends and holidays

If you are looking for an opportunity to provide exceptional customer service and join a great team, we encourage you to apply today!

Salary:

• 4500AED-5500AED

Benefits:

• Accommodation
• Transportation
• Health insurance

Qualification: Bachelor Degree

Job Features

Job Category Hospitality