Guest Service Attendant

Company Description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Job Description

Customer relations

• Establish good working relationships with the guests and your colleagues.
  
  

Professional techniques / Production

• Ensure that the guest service is excellent so that he/she will return to the hotel.
• Update Guest history.
• Know the services offered by the hotel and encourage the guests to use them during their stay at the hotel.
• Listen to the guest at all times; strive to answer all requests from the guests as quickly as possible.
• Follow up on the guest requests and ensure it is done or offer alternative solution.
• Own the problem, solve it and follow up, involve your supervisor when it is necessary.
• Ensure that the service offered and the provisions provided to the guests are up to company standard.
• Ensure that the service provided to the guests will win their loyalty to return to the company.
• Provide wake-up calls as requested by the guests.
• Inform the guest of all the conditions related to their stay in the hotel.
• Forward any messages received for the guest.
• Forward all relevant information to the other departments in the hotel.
• Strive to optimise the occupancy rate, the average price per room and the turnover for the hotels.
• Perform miscellaneous job-related duties as assigned.
  
  

Commercial / Sales

• Know the local environment of the hotel: city, culture, activities, exhibitions, shopping malls, and general information.
  
  

Management and administration

• Ensure that the handing of a reservation for the hotel is done with complete professionalism.
• Welcome the guests whether on the phone or in the hotel and ensure that the check-in and checkout procedures are very well handled.
• Attend all the departmental briefing and training programs concerned.
• Prepare lists of arrivals, departures, residents and VIPs.
• Apply Policy and Procedure for cash handling as per Hotel regulation.
• Apply Guest Credit Policy as per Hotel regulation.
  
  

Qualifications

University graduate / Hotel Management or related course.

At least 3 years experience in the same capacity preferrably in 4* or 5* Hotels.

Additional Information

Skills / Qualities

• Opera know-how
• Health in good condition
• Fluent in English language and conversational Arabic