Guest Service Executive

Company Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Your Team And Working Environment

Pullman Dubai Downtown is a cosmopolitan 5-star hotel located in Business Bay district in close proximity to the Burj Khalifa, Dubai Mall and the Dubai Downtown area with stunning views of the Dubai Skyline and Dubai Water Canal.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

Passionate about Guest relations? As a Guest Service Executive, you will work with your team to create unforgettable experiences for our guests.

What Is In It For You

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
  
  

What You Will Be Doing

• Prepare for daily arrivals in terms of room allocation and checks traces for any special requests of the guests.
• Provide a warm welcome to the guests, register and process check in for all arrivals and update the guest information in the system.
• Be accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon the departure of the guests.
  
  

Qualifications

Your experience and skills include:

• Previous experience in a similar role is an asset in a 5 star hotel setting
• Strong interpersonal and communication skills with a passion for service
• Service focused personality is essential; experience is an asset
• Prior experience working with Opera or a related system
• Must be Russian, German or French speaker
  
  

Additional Information

Our Commitment To Diversity & Inclusion

• We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.