Guest Service Executive - Front Office - Jumeirah Mina Al Salam

About Jumeirah & the Hotel:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.  

Madinat Jumeirah, Jumeirah’s mega-resort is home to four ultra-luxurious hotels – Jumeirah Al Naseem, Jumeirah Al Qasr, Jumeirah Mina Al Salam and Jumeirah Dar Al Masyaf – all nestled within 3km of picturesque waterways connected by traditional abras. The megaresort boasts 2km of pristine beach, the award-winning Talise Spa and state-of-the-art fitness and leisure facilities, as well as exclusive accommodations ranging from penthouses and suites to private summerhouse experiences with unrivalled benefits including a leading conference and banqueting centre. Madinat Jumeirah is also home to over 50 world-class restaurants and bars, as well as a traditional souk featuring Arabian shopping stands, barrows and stalls with a blend of boutique brands, souvenir gift shops, and luxury fashion and jewellery outlets.

About the Job:

An opportunity has arisen for a Guest Services Executive to join the Front Office team at Jumeirah Mina Al Salam. The main duties and responsibilities of this role are:

• Providing check in/check out assistance. Assisting in pre-registration activities or extended stay requests. Manage Group bookings and check in and check out following standard protocols as applicable to respective domains.
  
• Courteously answer all incoming phone calls in a professional and friendly manner.
  
• Answer all email queries in a professional manner, following standard turnaround time and email etiquettes.
  
• Accurately and professionally communicate rates associated with facilities, products, and services from respective domain (spa & health club for membership etc., front office for rooms etc. & experience team for tours etc.), utilize suggestive selling techniques, demonstrate advantages, and create value for our guests.
  
• Maintain Knowledge in all aspects of facilities, products, and services, associated program, and reservations for respective domain (Spa, Health Club, Front Office & Experience Team).
  
• Always maintain a friendly, cheerful, and courteous demeanor while providing personalized service to guests and frequent travelers

About You:

The ideal candidate for this position will have the following experience and qualifications:

• Minimum two years’ experience in hospitality or guest service-related work.
  
• Minimum of two years of experience in retail/cash handling.
  
• Strong Customer service orientation and ownership.
  
• Reflect professional image in line with Jumeirah grooming standards.
  
• Emotional intelligence to understand that customer emotions play a key part in building customer engagement and brand loyalty, both of which can contribute to better sales, revenue, and ROI.

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.