Guest Service Officer - Reservations
Grand Hyatt
Date: 1 day ago
City: Dubai
Contract type: Full time
Organization- Grand Hyatt Dubai
Summary
You will play a crucial role in enhancing the guest experience by managing reservations effectively. You will ensure that all bookings are processed accurately and efficiently while maintaining a strong guest-focused approach.
Main duties:
Summary
You will play a crucial role in enhancing the guest experience by managing reservations effectively. You will ensure that all bookings are processed accurately and efficiently while maintaining a strong guest-focused approach.
Main duties:
- Respond promptly to reservation inquiries via phone, email, and internal systems
- Accurately input and manage reservations in the Property Management System
- Promote packages and special offers to enhance the guest experience
- Coordinate with the Front Office and Sales teams to ensure booking accuracy
- Handle group bookings and special requests with great attention to detail
- A UAE employment visa sponsorship.
- Complimentary meals prepared by our culinary team.
- Company-provided transportation for your convenience.
- Accommodation arranged by the company.
- Exclusive discounts at Hyatt food & beverage outlets across Dubai.
- Complimentary stays at Hyatt hotels worldwide — explore the world with us!
- Work experience as a GSO or Reservations Agent
- Strong written and verbal communication skills
- Proficiency in Opera or other Property Management Systems
- Ability to multitask and prioritize effectively in a fast-paced environment
- Proactive approach to guest service and problem-solving
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