Guest Services Agent

Company Description

A unique blend of contemporary design and urban chic, Fairmont Dubai is an icon in the business heart of the city. Fairmont Dubai brings together luxurious surroundings and modern amenities with renowned Fairmont service.

Job Description

First impressions are everything! Your engaging smile and personality are the essence of a great Guest Services Agent with Fairmont Hotels & Resorts. As you personally greet our Guests and assist them throughout the day, you will be empowered to deliver on our mission of "Turning moments into special memories for our guests"

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

• Coordinate all Guest Service operations communicating with colleagues to ensure that they are performing their functions in accordance with established hotel standards
• Coordinate prompt and efficient handling of baggage on arrival, during stay and upon departure
• Assign Bellmen, Doormen, Drivers and Airport Concierge to perform duties as needed regarding requests from Guests, determining work schedules and recording important information
• Greet every Guest approaching the bell desk, and acknowledge waiting Guests if they are engaged at that time
• Utilize knowledge of hotel facilities and local merchants and attractions
• Ensure incoming faxes are delivered to Guest rooms within 15 minutes of receiving
• Ensure that luggage will be delivered to arriving Guest rooms within 15 minutes, and will advise the guest if there is a delay
• Ensure that a bellman will arrive to collect bags within 10 minutes of a call from the Guest, and will inform the Guest if there is a delay
• Ensure that Guest luggage is kept secure
• Monitor and control bell service supplies for optimum usage
• Ensure accurate posting of airport transfer charges to guest rooms and arranges additional transport requirements
• Keep an accurate record of all luggage delivered and collected, as well as all items delivered to rooms
• Prepare the daily driver schedule
• Communicate and liaise with the airport staff to keep abreast of development
• Make all arrangements during rainy days; coordinate with Housekeeping department, Engineering department and the colleagues on duty
• Organize the breaks timings for the Bellmen and Doormen Colleagues
• Be responsible of the grooming check of the Colleagues on duty, including uniforms, name tags and gloves
  
  

Qualifications

• Previous experience in Guest Services / Royal Service or similar coordinating position recommended
• Must have excellent communication skills, both written and verbal
• Must be highly organized, energetic and possess the ability to work well under pressure
• Must possess excellent decision-making, relationship, organization and planning skills
• Must have the ability to manage several tasks simultaneously
• Must be physically fit in order to lift and move luggage
• Proficient in the English language (verbal & written), second language is an asset
• Must be flexible in terms of working hours
• Must have the ability to handle cash effectively and accurately
  
  

Physical Aspects of Position (include but are not limited to):

• Frequent standing and walking throughout shift
• Occasional lifting and carrying up to 20 lbs
• Frequent kneeling, pushing, pulling, sitting
• Occasional ascending or descending ladders, stairs and ramps
  
  

Additional Information

Visa Requirements

Please note that you must be eligible to live and work in the United Arab Emirates. We will assist successful applicants with the visa process and provide flights and accommodation.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

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