Guest Services Associate

About the Role -The Senior Claims Officer is responsible for handling and managing the day-to-day operations of the claims process within the organization. The role involves ensuring the efficient, accurate and timely claims handling and effective processing, adjudication, and settlement of claims. This position supports the Assistant Manager/ Manager Claims in providing support, maintaining high customer satisfaction levels, and ensuring compliance with company policies and regulatory requirements. Responsibilities -Claims Management:Assess and review claims for completeness, accuracy, and validity in a timely and accurate manner in line with TAT guidelines.Coordinate with internal departments (e.g., underwriting, legal, compliance and finance) to ensure proper claim handling.Ensure claims are processed according to company guidelines and relevant legal or regulatory frameworks.Regular follow-ups with insureds, brokers, loss adjusters and other stakeholders.Customer Service:Provide exceptional customer service to policyholders, brokers, and other stakeholders promptly and professionally.Act as a point of contact for claims queries.Resolve complaints and issues in a professional, efficient manner to ensure customer satisfaction.Claims Adjudication:Review and analyze claims to determine liability and coverage.Identify and escalate potential fraud indicators and escalate suspicious claims for further investigation.Negotiate settlements in accordance with company policies and guidelines - according to Authority matrix and company guidelines.Reporting and Documentation:Prepare and maintain detailed records of all claims transactions.Generate and present regular reports on claims activities, performance metrics, and trends including monthly and quarterly reports.Ensure all claims-related documents are filed and stored in compliance with company procedures and industry regulations.Compliance and Risk Management:Ensure that all claims’ procedures comply with company policies, insurance regulations, and legal requirements.Mitigate risks through proactive claims management practices.Additional tasks may be assigned as necessary to support the team and the overall goals of the department.Qualifications & Experience: Bachelor’s degree in insurance, Business Administration, or a related field.Relevant certifications (e.g., Cert CII/ Dip CII) is preferred.Minimum of 5 years of experience in claims management or related roles within the insurance/takaful industry.Proven experience in handling claims and working with cross-functional teams.

Job Summary:We are seeking a detail-oriented and experienced Cost Accountant with a strong background in residential construction projects. The ideal candidate will be responsible for managing full-cycle accounting activities, including costing, payables, receivables, journal vouchers (JV), reconciliations, and financial reporting. This role requires expertise in cost analysis, budgeting, and financial planning to support project profitability and cost efficiency.Key Responsibilities:Cost Accounting...

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