Guest Services Associate
Miral Experiences
Date: 2 weeks ago
City: Abu Dhabi
Contract type: Full time
Job Description
The job scope includes:
Job Essentials:
The job scope includes:
- Welcome guests in a friendly and professional manner
- Engage each guest as a unique individual and listen attentively to their requests
- Manage and maintain queue lanes efficiently
- Sell tickets and other products via a computerized Point of Sale (POS) system
- Collect payments/make change by accepting cash, vouchers, credit card and listed foreign currencies
- Balances cash drawer/register/float by counting cash at beginning and end of work shift and ensure timely remittance of sales to cash control
- Maintain awareness and adherence to company’s cash handling policies
- Maintain knowledge and awareness of ongoing promotions
- Provide pricing, promotion, shows, rides & attractions information and suggestions to guests, keeping them well informed to enhance/maximize the guest experience
- Consistently upsell/cross-sell and promote products, activities, and services to generate additional revenue
- Proactively anticipate, listen to guest’s needs and concerns and act appropriately to resolve any issues in a timely manner in adherence to company’s guest complaint policy
- Efficiently manage turnstiles to ensure guests are able to enter/leave the park with ease by holding a valid ticket/pass
- Efficiently manage all guest services operational areas
- Manage lost and found counter according to company’s lost and found policy
- Conduct guest surveys using a company provided tablet, ensuring that all questions are completed and submitted
- Maintain awareness and ability to act or respond to any emergency situations while ensuring guest safety
- Work outdoors, in extreme temperatures, wet, humid or windy conditions caused by weather
- Fondly bid farewell to all guests exiting the park
- Participate in any evacuation (drill or real) if necessary
Job Essentials:
- Higher secondary or equivalent
- Minimum 1-year operational experience in a guest or customer service setting
- English proficiency (spoken & written)
- Basic computer knowledge
- Ability and genuine willingness to entertain/engage guests
- Flexibility
- High levels of respect and integrity
- Theme Park/water park experience
- Cash handling experience
- Arabic, Russian, Farsi or Chinese proficiency
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Staff Backend Engineer NodeJS Go
Yassir,
Abu Dhabi
4 hours ago
Job DescriptionYassir is the leading super App in the Maghreb region set to changing the way daily services are provided. It currently operates in 45 cities across Algeria, Morocco and Tunisia with recent expansions into France, Canada and Sub-Saharan Africa. It is backed (:$200M in funding) by VCs from Silicon Valley, Europe and other parts of the world.We offer on-demand...
Head of Enterprise Data Platforms
First Abu Dhabi Bank (FAB),
Abu Dhabi
9 hours ago
Job DescriptionTo lead the strategic design, development, simplification , modernization and governance of the bank’s enterprise data platforms, ensuring it serves as a robust, scalable, and secure foundation for data-driven decision-making, advanced analytics, AI & agentic initiatives. The role is pivotal in enabling the bank’s digital transformation by delivering a modern data architecture that supports real-time insights, multi disciplinary autonomous...
Maintenance Technician
EDGE,
Abu Dhabi
13 hours ago
About ADASIADASI is the regional leader in autonomous systems and services, dedicated to offering holistic solutions – from the development and production of unmanned systems to joint mission analysis and careful equipment acquisition. ADASI manufactures, operates and maintains next-generation autonomous solutions for air, land and sea – capable of performing in a diverse range of demanding environments. Leveraging advanced technologies...
