Guest Services Associate
Miral Experiences
Date: 2 weeks ago
City: Abu Dhabi
Contract type: Full time
Job Description
The job scope includes:
Job Essentials:
The job scope includes:
- Welcome guests in a friendly and professional manner
- Engage each guest as a unique individual and listen attentively to their requests
- Manage and maintain queue lanes efficiently
- Sell tickets and other products via a computerized Point of Sale (POS) system
- Collect payments/make change by accepting cash, vouchers, credit card and listed foreign currencies
- Balances cash drawer/register/float by counting cash at beginning and end of work shift and ensure timely remittance of sales to cash control
- Maintain awareness and adherence to company’s cash handling policies
- Maintain knowledge and awareness of ongoing promotions
- Provide pricing, promotion, shows, rides & attractions information and suggestions to guests, keeping them well informed to enhance/maximize the guest experience
- Consistently upsell/cross-sell and promote products, activities, and services to generate additional revenue
- Proactively anticipate, listen to guest’s needs and concerns and act appropriately to resolve any issues in a timely manner in adherence to company’s guest complaint policy
- Efficiently manage turnstiles to ensure guests are able to enter/leave the park with ease by holding a valid ticket/pass
- Efficiently manage all guest services operational areas
- Manage lost and found counter according to company’s lost and found policy
- Conduct guest surveys using a company provided tablet, ensuring that all questions are completed and submitted
- Maintain awareness and ability to act or respond to any emergency situations while ensuring guest safety
- Work outdoors, in extreme temperatures, wet, humid or windy conditions caused by weather
- Fondly bid farewell to all guests exiting the park
- Participate in any evacuation (drill or real) if necessary
Job Essentials:
- Higher secondary or equivalent
- Minimum 1-year operational experience in a guest or customer service setting
- English proficiency (spoken & written)
- Basic computer knowledge
- Ability and genuine willingness to entertain/engage guests
- Flexibility
- High levels of respect and integrity
- Theme Park/water park experience
- Cash handling experience
- Arabic, Russian, Farsi or Chinese proficiency
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Technical Project Manager
AIQ,
Abu Dhabi
17 hours ago
OverviewAbout AIQ:AIQ is an Abu Dhabi based joint venture company between Presight and ADNOC, which focuses on developing artificial intelligence technologies. AIQ develops and commercializes AI products and applications for energy world.About The RoleAIQ has an exciting opportunity at our organization as a Technical Project Manager in the dynamic realm of digital technology, with a particular focus on the oil...
Head of Order Execution Middle East & Africa- Grid Technologies
Siemens Energy,
Abu Dhabi
1 day ago
A Snapshot of Your DayAs Head of Order Execution Grid Technologies Products – Middle East and Africa, you will lead Regional teams across these regions in ensuring seamless execution product projects across the regions. In your role you will be responsible for the end-to-end project management, including order execution, delivery precision, quality assurance, environmental health and safety (EHS) and logistics,...
F&B Associate
Grand Millennium Al Wahda,
Abu Dhabi
1 day ago
As an F&B Associate, you play a crucial role in ensuring exceptional guest experiences by providing efficient and friendly food and beverage service. Your responsibilities include taking orders, serving meals, and maintaining a clean and organized dining environment. You will collaborate with team members to deliver high-quality service and contribute to the overall success of the F&B operations.Key Job Responsibilities:Greet...
