Guest Services Associate

Miral Experiences


Date: 2 weeks ago
City: Abu Dhabi
Contract type: Full time
Job Description

  • Welcome guests in a friendly and professional manner
  • Engage each guest as a unique individual and listen attentively to their requests
  • Manage and maintain queue lanes efficiently
  • Sell tickets and other products via a computerised Point of Sale (POS) system
  • Collect payments/make change by accepting cash, vouchers, credit card and listed foreign currencies
  • Balances cash drawer/register/float by counting cash at beginning and end of work shift and ensure timely remittance of sales to cash control
  • Maintain awareness and adherence to company’s cash handling policies
  • Maintain knowledge and awareness of ongoing promotions
  • Provide pricing, promotion, shows, rides & attractions information and suggestions to guests, keeping them well informed to enhance/maximise the guest experience
  • Consistently upsell/cross-sell and promote products, activities, and services to generate additional revenue
  • Proactively anticipate, listen to guest’s needs and concerns and act appropriately to resolve any issues in a timely manner in adherence to company’s guest complaint policy
  • Efficiently manage turnstiles to ensure guests are able to enter/leave the park with ease by holding a valid ticket/pass
  • Efficiently manage all guest services operational areas
  • Manage lost and found counter according to company’s lost and found policy
  • Conduct guest surveys using a company provided tablet, ensuring that all questions are completed and submitted
  • Maintain awareness and ability to act or respond to any emergency situations while ensuring guest safety
  • Work outdoors, in extreme temperatures, wet, humid or windy conditions caused by weather (YWW)
  • Fondly bid farewell to all guests exiting the park

Essential:

  • English proficiency (spoken & written)
  • Basic computer knowledge
  • Ability and genuine willingness to entertain/engage guests
  • Flexibility
  • High levels of respect and integrity

Desirable:

  • Theme park/water park experience
  • Higher secondary or equivalent

About Us

Miral Experiences

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Senior Commercial Manager

AtkinsRéalis, Abu Dhabi
2 days ago
OverviewAtkinsRéalis are currently looking for experienced Senior Commercial Manager to join our team to work on newly awarded projects across varying sectors and various locations within UAE. This is a fantastic opportunity to be part of a growing team on high profile projects within in UAE.Your rolePre and post contract commercial support.Management of bonds, insurances and guarantee logs.Review of interim...

HSEW Engineer (Industrial Projects Experience) (Al Ain UAE)

AtkinsRéalis, Abu Dhabi
3 days ago
OverviewAtkinsRealis are looking for an HSEW Manager who will provide support to the Industrial Projects business in Al Ain, UAE. The role requires a background in Tier 1 PMC with a good understanding of civil and construction activities within industrial projects.Your roleDevelop an HSE Management System: Align it with AtkinsRéalis standards for all Project sites.Establish Comprehensive HSE Plans: Ensure each...

Planning Lead - Earned Value

Mace, Abu Dhabi
5 days ago
Mace combines construction expertise with consultancy to unlock potential in every person or project and redefine the boundaries of ambition. Our values shape the way we consult and define the people we want to join us on our journey.The ProjectThis is an opportunity to be part of high-profile projects for mixed used, commercial and residential development, including Infrastructure in Abu...