Guest Services Associate ( Emirati Talent)

Miral Experiences


Date: 2 weeks ago
City: Abu Dhabi
Contract type: Full time
Job Description

Job Scope:

  • Welcome guests in a friendly and professional manner
  • Engage each guest as a unique individual and listen attentively to their requests
  • Manage and maintain queue lanes efficiently
  • Sell tickets and other products via a computerised Point of Sale (POS) system
  • Collect payments/make change by accepting cash, vouchers, credit card and listed foreign currencies
  • Balances cash drawer/register/float by counting cash at beginning and end of work shift and ensure timely remittance of sales to cash control
  • Maintain awareness and adherence to company’s cash handling policies
  • Maintain knowledge and awareness of ongoing promotions
  • Provide pricing, promotion, shows, rides & attractions information and suggestions to guests, keeping them well informed to enhance/maximise the guest experience
  • Consistently upsell/cross-sell and promote products, activities, and services to generate additional revenue
  • Proactively anticipate, listen to guest’s needs and concerns and act appropriately to resolve any issues in a timely manner in adherence to company’s guest complaint policy
  • Efficiently manage turnstiles to ensure guests are able to enter/leave the park with ease by holding a valid ticket/pass
  • Efficiently manage all guest services operational areas
  • Manage lost and found counter according to company’s lost and found policy
  • Conduct guest surveys using a company provided tablet, ensuring that all questions are completed and submitted
  • Maintain awareness and ability to act or respond to any emergency situations while ensuring guest safety
  • Work outdoors, in extreme temperatures, wet, humid or windy conditions caused by weather (YWW)
  • Fondly bid farewell to all guests exiting the park
  • Participate in any evacuation (drill or real) if necessary

Essentials:

  • Higher secondary or equivalent
  • Minimum 1-year operational experience in a guest or customer service setting
  • English proficiency (spoken & written)
  • Basic computer knowledge
  • Ability and genuine willingness to entertain/engage guests
  • Flexibility
  • High levels of respect and integrity

Desirables:

  • Theme park/water park experience
  • Cash handling experience
  • Arabic, Russian, Farsi or Chinese proficiency

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