Guest Services Executive - Cluster Airport Service - Jumeirah Emirates Towers

About Jumeirah:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travelers.

About the Hotel:

An architectural masterpiece, Jumeirah Emirates Towers offers luxurious experiences in the heart of UAE’s most dynamic city. Soaring high above the central business and commercial district, Jumeirah Emirates Towers is a dramatic backdrop to Dubai's skyline and a visible statement of the region's growing corporate success. Comprising two equilateral triangles, this landmark structure is home to an Office Tower, Hotel Tower and shopping Boulevard. The hotel encompasses 400 spacious rooms and suites, 15 world-class restaurants and bars, Talise Fitness, Talise Spa as well as elite shopping and lifestyle attractions at the Boulevard, a prestigious retail destination. The award-winning hotel has multiple venues for inspiring events including the grand Godolphin Ballroom and 16 meeting rooms.

About the Job:

An exciting opportunity has arisen for an experienced Guest Services Executive to join the Cluster Airport Services team in Jumeirah Emirates Towers.

• Up selling skills and being flexible according to business needs.
• Provide Meet & Greet service to Jumeirah guests at Dubai Intl. Airport for seamless arrival and departure assistance.
• Ensure effective and efficient guest paging at Jumeirah kiosk/lounge upon guest arrival.
• Facilitate guest arrival from Jumeirah kiosk/lounge to their preassigned transportation.
• Provide guest refreshment at the Jumeirah lounge in Dubai Airport, Terminal 3.
• Liaise with all Jumeirah properties transportation team for prompt guest airport pick up.
• Assist guests with airline requirement for speedy lost luggage follow up and collection.

About you:

• In order to be considered for this role you will have at least two years of working experience in a similar role in a luxury five-star hotel environment.
• You will have excellent written and spoken English skills; additional language is advantage.
• Knowledge of hotel operating systems is a must.
• Your experience in handling guest requests and exceeding their expectations would be regarded as essential.
• Should be able to quickly learn and adapt to a new work environment.

About the benefits:

At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Company-provided shared accommodation
• Comprehensive healthcare and life insurance coverage
• Paid annual leave and flight from your home country
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in UAE Dirhams (AED)