Guest Services Executive - Front Office - Jumeriah Emirates Towers

About Jumeirah & the Hotel:



Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 30 properties across the Middle East, Africa, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
An architectural masterpiece, Jumeirah Emirates Towers offers luxurious experiences in the heart of the UAE’s most dynamic city. A dramatic icon of Dubai’s skyline, soaring high above the central business and commercial district, Jumeirah Emirates Towers is the gateway to The Museum of the Future, which is directly accessible from the hotel. Comprising two equilateral triangles, this landmark structure is home to an Office Tower, Hotel Tower and a shopping boulevard. The hotel features 400 spacious rooms and suites, 15 world-class restaurants and bars, Talise Fitness, Talise Spa and a wide range of luxurious shopping and lifestyle attractions at the boulevard. The award-winning hotel has multiple venues, including the grand Godolphin Ballroom and 16 meeting rooms.



About the Job:

An opportunity has arisen for a Guest Services Executive to join the Front Office Team in Jumeirah Emirates Tower. The main duties and responsibilities of this role:

• Providing check in/check out assistance. Assisting in pre-registration activities or extended stay requests. Manage Group bookings and check in and check out following standard protocols as applicable to respective domains.
• Ensure that the guest is promptly allotted the assigned room courteously. Instruct the bell desk to escort the guest directly to the room/suite after proceeding with the check-in formalities.
• Accurately and professionally communicate rates associated with facilities, products, and services, utilize suggestive selling techniques, demonstrate advantages, and create value for our guests, and carry out cashiering duties like foreign currency exchange, paid outs etc.
• Handle and maintain the cash float, take full responsibility for it ensuring that it is always balanced.
• Identify and anticipate guest’s needs and assist in any possible way, keeping in mind Heart of Jumeirah standards.
• Ensure adherence to departmental policies, processes, standard operating procedures, and instructions enabling delivery of luxurious service to guests and in line with Jumeirah standard of excellence, and maintain the privacy of all guests by ensuring that no details of the guests are disclosed to anybody.

About You:

The ideal candidate for this position will have the following experience and qualifications:

• A minimum of 2 years of Front Office experience in a 5-star hotel setting.
• Strong knowledge of Microsoft Office products, Opera PMS (Cloud).
• Clear and effective communication skills in English.
• Demonstrated ability to perform tasks with meticulous attention to detail, coupled with effective organizational skills for handling multiple responsibilities.

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.