Guest Services Executive - Guest Relations - Jumeirah Marsa Al Arab - Hotel

About Jumeirah & the Hotel:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 30 properties across the Middle East, Africa, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Designed as a destination in its own right, Jumeirah Marsa Al Arab sets a new standard in global hospitality. Featuring an avant-garde design by architect Shaun Killa, Jumeirah Marsa Al Arab includes a hotel with 387 rooms and suites, 82 luxury residences, an 82-berth superyacht marina by D-Marin and The Fore, where four restaurants join together to bring guests the best dishes from around the world.

Explore new worlds of wellness, gastronomy and mixology. Spacious rooms and residences all come with outdoor terraces and floor-to-ceiling windows designed to maximise their shimmering views across the Arabian Gulf. Landscaped grounds conceal five pools that cater to the needs of every visitor, from families to spa seekers. Wellness is redefined with three floors of spa space, where there are dedicated women only spaces and where treatment rooms segue to private terraces and the ocean beyond. Meanwhile, the look and feel of the 10 restaurants and 9 bars are inspired by destinations across the world and designed to appeal to a well-travelled clientele.

Guests are invited to spend precious time with family and friends, celebrate or simply enjoy the quiet luxury of time by the water.

About the Job:

An opportunity has arisen for a Guest Service Executive to join our team of Guest Relations at Jumeirah Marsa Al Arab. The main duties and responsibilities of this role:

• To assist in meeting and escorting all arriving VIP guests to their rooms, ensuring that their needs are met, their luggage swiftly sent to their rooms and that they are checked-in in a courteous and efficient manner without delay.
• Provide the latest information on the Hotel’s outlets, amenities, services and facilities whilst actively upselling and making reservations as necessary.
• Provide historical and cultural facts of the destination and be a storyteller for Jumeirah and the unique hotel differentiators / interesting facts.
• To handle the administrational duties of the Guest Relations Operation and to ensure effective communication to the business on daily basis, updating with all and any important information that will assist the Hotel Operation and improve the guest stay experience.
• Respond to any guest requests for particular services (e.g., directions, transportation, reservations, dry cleaning, celebrations, other) by making arrangements with the relevant departments and following up to ensure satisfaction.
• To meet and escort all arriving VIP guests to their rooms, ensuring that their needs are met, their luggage swiftly sent to their rooms and that they are checked-in in a courteous and efficient manner without delay.

About you:

The ideal candidate for this position will have the following experience and qualifications:

• Minimum of 1 year luxury hospitality experience in a similar role
• Excellent communication and interpersonal abilities
• Flexibility to work evenings, weekends, and holidays as needed
• Ability to multitask and work under pressure in a fast-paced environment
• Fluency in English; additional language skills are a plus

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.