Guest Services Executive – Guest Relations – Jumeirah Mina Al Salam

About Jumeirah:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

About Madinat Jumeirah:

Set along a two-kilometre stretch of private coastline, Madinat Jumeirah is a beachfront resort comprising four distinctive hotels. Each offers uninterrupted views of the Arabian Gulf and the iconic Jumeirah Burj Al Arab, with experiences ranging from the contemporary elegance of Jumeirah Al Naseem to the majestic Arabesque charm of Jumeirah Al Qasr. Guests can also enjoy the serene waterfront setting of Jumeirah Mina Al Salam and the secluded Arabian houses of Jumeirah Dar Al Masyaf. Together, they form a one-of-a-kind destination rooted in Arabian luxury hospitality. The resort features over 20 curated restaurants and lounges, the traditional Souk Madinat Jumeirah, dedicated kids’ clubs and some of the region’s most versatile event and conference spaces.

About the Job

An exciting opportunity has arisen for a Guest Services Executive – Guest Relations to join Jumeirah Mina Al Salam.

The main duties and responsibilities of this role include:

• Build and maintain strong relationships with repeat guests and VIPs, ensuring personalized service and recognizing loyalty.
• Actively solicit and review guest feedback, using insights to implement improvements and enhance guest satisfaction.
• Handle and resolve complex guest issues with empathy and professionalism, working to achieve timely and satisfactory resolutions.
• Assist with the coordination of guest events or special occasions, ensuring all arrangements exceed expectations.
• Identify opportunities for service enhancement and contribute to the implementation of best practices that elevate the guest journey.
• Promote hotel services and packages in a personalized manner to enrich the guest experience and create memorable stays.

About You

The ideal candidate for this position will have the following experience and qualifications:

• 1-2 years of experience in customer service or front desk roles within the hospitality industry.
• Bachelor's degree in hospitality management, Business Administration, or a related field.
• Leadership and team management skills
• Detail orientated

About the Benefits

At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Company-provided shared accommodation
• Comprehensive healthcare and life insurance coverage
• Paid annual leave and flight from your home country
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in UAE Dirhams (AED)