Guest Services Executive_Jumeirah Dubai
Recruitment Services | Kariera.Group
Date: 9 hours ago
City: Dubai
Contract type: Full time
Jumeirah Group In Dubai Is Hiring
GUEST SERVICES EXECUTIVE
Responsibilities
GUEST SERVICES EXECUTIVE
Responsibilities
- To ensure that all guest requests, requirements and complaints are attended to promptly and acted in the correct manner.
- To have a thorough and up-to-date knowledge about the activities in and around town and to establish business contacts for follow up on guest requests.
- To place emphasis on and sell in-house restaurants, facilities and other destinations.
- To book seats for guests in restaurants requested and arrange all other requests (transportation etc.)
- To reconfirm guest flights and leave confirmation messages to guest.
- To check and be familiar with the arrival list, VIP list and departure list on a daily basis.
- To ensure that the Concierge desk, Mail room and store room are all kept neat and in an orderly manner at all times.
- To report and log guest comments ensuring complaints are resolved as soon as possible.
- To comply with the requirements of the Executive Offices delivery of documents and messages.
- To send the lost and found items to Security.
- To monitor the telephone message printer and ensure that messages are distributed every 20 minutes.
- Attend briefings and meetings as requested.
- To ensure a smooth and efficient operation of the guest services and information services.
- To ensure that all guest messages/mail/telexes/parcels are handled and distributed Classification : Public within 20 minutes of receipt.
- To forward mail as requested by the guests and maintain a record.
- To handle unclaimed mail and arrange to have it returned periodically.
- To ensure that an up-to-date extensive selection of booklets, guides, maps and brochures is available and maintained at all times.
- To ensure that stamps are available at all times and are affixed in the presence of the guest.
- To ensure that the desk
- Secondary Education
- 2 years guest service experience in a 5-star Hotel
- Fluency in written and spoken English
- Knowledge of front office application.
- Local Area Knowledge
- Clef d'Or preferred
- Accommodation
- Meals
- Uniform
- Laundry
- Travel Expenses
- Daily bus from/to work
- Friends & Family Discounts
- Private insurance
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