Guest Services Executive_Jumeirah Dubai

Recruitment Services | Kariera.Group

Date: 3 weeks ago

City: Dubai

Contract type: Full time

Jumeirah Group In Dubai Is Hiring

GUEST SERVICES EXECUTIVE

Responsibilities

To ensure that all guest requests, requirements and complaints are attended to promptly and acted in the correct manner.
To have a thorough and up-to-date knowledge about the activities in and around town and to establish business contacts for follow up on guest requests.
To place emphasis on and sell in-house restaurants, facilities and other destinations.
To book seats for guests in restaurants requested and arrange all other requests (transportation etc.)
To reconfirm guest flights and leave confirmation messages to guest.
To check and be familiar with the arrival list, VIP list and departure list on a daily basis.
To ensure that the Concierge desk, Mail room and store room are all kept neat and in an orderly manner at all times.
To report and log guest comments ensuring complaints are resolved as soon as possible.
To comply with the requirements of the Executive Offices delivery of documents and messages.
To send the lost and found items to Security.
To monitor the telephone message printer and ensure that messages are distributed every 20 minutes.
Attend briefings and meetings as requested.
To ensure a smooth and efficient operation of the guest services and information services.
To ensure that all guest messages/mail/telexes/parcels are handled and distributed Classification : Public within 20 minutes of receipt.
To forward mail as requested by the guests and maintain a record.
To handle unclaimed mail and arrange to have it returned periodically.
To ensure that an up-to-date extensive selection of booklets, guides, maps and brochures is available and maintained at all times.
To ensure that stamps are available at all times and are affixed in the presence of the guest.
To ensure that the desk

Qualifications

Secondary Education
2 years guest service experience in a 5-star Hotel
Fluency in written and spoken English
Knowledge of front office application.
Local Area Knowledge
Clef d'Or preferred

Benefits

Accommodation
Meals
Uniform
Laundry
Travel Expenses
Daily bus from/to work
Friends & Family Discounts
Private insurance

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