Head Hostess, Nobu, One & Only One Za'abeel

( 17846 )

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Behold the dawn of a new, all-encompassing resort experience in Dubai – One&Only One Za’abeel. A vibrant hub for business, a magnetic stage for entertainment, and a haven for inner-city wellness, this new Dubai resort will be more than a trailblazing icon of the skyline, and it will be an utterly unrivalled urban oasis. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

About The Role

• To maintain a positive can-do attitude at all times
• Complete tasks as given by supervisors or managers
• Support other outlets when necessary and ensure to perform as per standards
• Always keep the service philosophy pillars in mind
• Ensure that booking platforms are updated and restaurant is bookable at all times
• Creating and updating accurate profiles for all guests on Sevenrooms
• Assist with group booking enquiries and secure incremental business
• Ensure the inventory is optimized
• Ensure the team is well groomed at all times
• To ensure that the highest level of service is provided to guests consistently following the Nobu sequence of service.
• To ensure the opening / closing checklists are followed daily and to spot check tasks are completed as per standard
• Ensure the table setup is perfect and inspect all areas of restaurant prior to opening
• Inspect mise en place and mise en scene ensure that all is up to standards prior to the daily briefing
• Follow up on tasks given and side duties
• Ensure Team Leaders and Attendants are following up on their side duties
• To ensures that all colleagues activities adhere to and support the One&Only One Za’abeel Quality Standards
• Ensures the outlet is ISO compliant at all times.
• Provides hands-on support and assistance to colleagues to ensure the highest levels of fine dining service and courtesy are provided to guests.
• Follow the sequence of service ensuring every step is covered to provide guests with the best fine dining experience possible.
• Conducts team briefings, meetings and training as directed by Management.
• In the absence of Assistant Managers takes responsibility for operational issues.
• Assists management to maintain departmental SOP and ensures that all colleagues have a working knowledge and follow SOPs at all times.
• Supervises the level, consistency and quality of table and/or counter service of all menu items.
• Ensures that an effective link is maintained between kitchen and service areas.
• Ensures that all outlet processes adhere to all food hygiene regulations and procedures.
• Closely monitoring consistency of Food and Beverages being served and service quality, escalating any major problems/complaints to Management.
• Responsible for his/her learning ensuring that the product knowledge on food, beverages and restaurant facts is up to standard.
• Actively promotes the use of Up selling techniques within the outlet to exceed guest expectations and increase revenue.
• Achieves sales targets given by management.
• Ensures any feedback is systematically relayed to management.
• Provides specialist advice to customers and colleagues on Food and Beverages.
• Supervises all aspects of food and beverage quality and hygiene and takes immediate corrective action concerns to Management.
• Any other duties may reasonably be requested by the Management.
• Effectively control a station while simultaneously helping others.
• Maintain, clear, and reset tables.
• Complete opening and closing side work.
  
  

About You

• Minimum 2 – 3 years’ experience in a similar role in a luxury hotel or restaurant
• International experience preferred
• Excellent communication, interpersonal and leadership skills
• Committed to and passionate about the food and beverage industry
• Willing to work flexible hours
  
  

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.