Head of operation IT
Net2Source Inc.
Date: 2 weeks ago
City: Dubai
Contract type: Full time

ROLE PROFILE Job Title: Head of HITEK Operations Reports to: Managing Director Company: HITEK Review date: Department: Professional Services Job Grade: Approved by:
(Manager's Name) Javeria Aijaz Signature
and date: Job Holder:
Vacant Signature
And Date
Job Purpose To manage and operate an effective professional services department to deliver project management services for all contracts under HITEK. With strong knowledge of digitalisation to understand customer needs and offer them solutions. AI initiative across the business for Farnek and HITEK solutions. Designing policies, overseeing customer service, and implementing technology solutions. Be a responsible leader with an analytical and strategic mind set and have a thorough knowledge of the business being committed to productivity and compliance. Accountabilities
Experience (experience required for the job)
Internal
Division Managers
Division admins
External
(Manager's Name) Javeria Aijaz Signature
and date: Job Holder:
Vacant Signature
And Date
Job Purpose To manage and operate an effective professional services department to deliver project management services for all contracts under HITEK. With strong knowledge of digitalisation to understand customer needs and offer them solutions. AI initiative across the business for Farnek and HITEK solutions. Designing policies, overseeing customer service, and implementing technology solutions. Be a responsible leader with an analytical and strategic mind set and have a thorough knowledge of the business being committed to productivity and compliance. Accountabilities
- Client Communication Proactively manage and lead client communication, including Project Schedules, Milestones, and reporting to HITEK senior management and establish strong client relationships to ensure satisfaction and repeat business.
- Project Management Develop, supervise and support multiple Project Plans, Schedules and Documentation. This includes Scope & Requirement Study, Process Analysis, System Study, Gap Analysis, Vendor Analysis, Hardware Requirements, System Implementations, Testing, Training, Signoffs and Completion Reports.
- Commercial Management Lead, track and present Project Profitability including internal and external resources and materials.
- Revenue and Profitability Management - Ensure the department achieves its revenue targets by effectively managing projects and resources
- Maintain profitability by controlling project costs and ensuring financial performance aligns with business goals.
- Monitor and report project profitability to senior management, with regular analysis of internal and external resource allocation.
- Resource Management - Manage Project Management, R&D and Support team for hirings, schedules.
- Attend and assist in day-to-day support of customer, and system related concerns and queries
- Ensure weekly and monthly Reports to Client & HITEK Senior Management
- Customer payments A/R, A/P, invoicing customers, and suppliers.
- Support the development and implementation of AI initiatives to enhance HITEK's solutions and customer offerings.
- Education/Qualification
- Bachelor's degree in computer science or business management.
- Master's degree in computer science or business management.
- Certification in Project Management (PMP, PRINCE2, or equivalent).
Experience (experience required for the job)
- Minimum 10 years in a similar field (Project Management, Software services, and solution) preferably with strong IT/Field CAFM background.
- Understanding of technical customer / centric solutions.
- Proficiency in MS Excel, Word, Outlook, and PowerPoint.
- Preferably familiar with CRM
- English is a must, Arabic preferably
- Skills (general job knowledge & skills)
- In-depth understanding of relevant laws and regulations.
- Strong problem-solving, negotiation, and analytical skills.
- Excellent communication and presentation abilities.
- Customer-focused approach with attention to detail.
- Ability to work independently under pressure and deliver results.
- meet or exceed departmental revenue targets as defined by the business.
- Ensure all projects maintain profitability with a minimum margin of X% (specific to company policy).
- Achieve customer satisfaction ratings of X% through effective project delivery and support.
- Deliver projects on schedule and within the defined scope while minimizing cost overruns.
- Achievement Drive 4
- Communication 4
- Organisational Commitment 4
- Quality Orientation and Accuracy 4
- Team Working 4
- Analytical Thinking 4
- Professional knowledge 4
- Decision Making 4
- Building Relationships 4
Internal
Division Managers
Division admins
External
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Telephone Operator for Conrad Dubai
Hilton,
Dubai
9 hours ago
A Telephone Operator for Conrad Dubai accepts, delivers and responds to Guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer.What will I be doing?As a Telephone Operator for Conrad Dubai, you will accept, deliver and respond to Guest and management messages, enquiries and...

Relationship Manager - Priority Banking | Emerging Affluent
Emirates NBD,
Dubai
11 hours ago
Company Introduction JOB DESCRIPTION Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 20 million customers. The Emirates NBD Group has a total of 853 branches and 4,213 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand...

Senior Legal M&A Counsel, Private Equity Fund
PRO-Global Search GmbH,
Dubai
1 day ago
A leading Private Equity fund is seeking a Senior Legal M&A Counsel to oversee the legal aspects of M&A transactions, manage investment deals, and provide strategic legal support for a diverse range of transactions.Key Responsibilities:Full legal support for M&A transactions, investment projects, and private equity/venture capital dealsParticipation in deal teams (partners, investment bankers, financial analysts), providing legal advice at all...
