Head of Operations & Business Development

Location: Dubai, UAE

About the Role:

At Specialty Batch Coffee, we don’t just sell great coffee. We import it, profile it, roast it, brew it, dial it in, sell and service the machines, train the staff, and obsess over the details - all in the name of quality.

We're looking for a Head of Operations & Business Development to oversee our daily operations and help drive growth across our key business divisions:

• Coffee Roastery - roasting and coffee programs (Retail & Wholesale)
• Equipment Sales & Distribution
• After-Sales Technical Services
• Coffee Training, Educational Programs & Consultancy
• Supply chain, warehousing, and regulatory compliance
• Coffee Bar operations and customer experience

This is a senior hybrid role for someone who’s just as comfortable optimising workflows as they are pitching value to prospective restaurants and cafés. In a nutshell, you’ll be the central force that keeps our internal systems tight, our external partnerships thriving and profitability in check.

Your Core Responsibilities:

OPERATIONS

• Oversee fulfilment workflows for coffee, equipment, and service requests

• Manage inventory planning, team scheduling, and product & equipment dispatch

• Streamline interdepartmental processes and reduce operational inefficiencies

• Ensure customer SLAs are met with precision and consistency

• Implement data-driven SOPs and reporting systems for warehouse and servicing teams

BUSINESS DEVELOPMENT

• Drive growth in wholesale coffee and equipment accounts

• Build and nurture relationships with cafés, restaurants, and hospitality groups

• Create and present customised proposals, bundles, and service plans

• Work closely with trainers and technicians to align service delivery with client expectations

• Attend industry events, expos, and activations to grow the brand presence

What We’re Looking For:

• Bachelor's degree in Hospitality Management or related field.

• 5-7 years in a senior operational or BD role within the restaurant, cafe or HORECA supply industry

• Experience within the UAE food and beverage market

• Experience managing cross-functional teams (e.g. logistics, sales, support)

• Strong command of CRM and inventory platforms (Zoho, HubSpot, or similar)

• Confident communicator with a knack for building trust and closing deals

• Analytical mindset with a bias toward structure, accountability, and results

• Familiarity with espresso machines, café operations, and quality control protocols

Nice-to-Haves:

• Previous involvement in launching new equipment, products and services, or entering new markets

• A background in coffee, café consultancy, or equipment servicing

• Any Specialty Coffee Education - SCAA, SCAE, SCA or Q

Why Join Specialty Batch?

• Be part of a well-established company that shaped the specialty coffee movement in the UAE
• Work with an experienced team of passionate coffee professionals and technical experts
• Competitive salary for the right candidate with clear KPI-based growth pathways
• Access ongoing training programs and top tier equipment that continue to shape the specialty coffee industry.
• Play a key role in scaling a business that’s already built on quality, trust, and innovation

Starting Salary Package:

AED 18,000 - 23,000/month + KPI-based incentives

If this sounds like your next big move, complete the job application via the link below:

https://zfrmz.com/ZNnwpXhRrm5DoHXcAk4f

Let’s build, brew, and grow together.

Confidentiality Statement

We treat every application with the utmost discretion and professionalism. All personal information and application details will be handled in strict confidence and will not be shared outside of Specialty Batch Coffee under any circumstances. We fully respect the sensitive nature of career moves, particularly for those currently employed, and assure all applicants that their interest will remain private throughout the recruitment process.