Head of Operations (Nas House)

Nas House is a space for ambitious people to gather. It is designed perfectly to help people make connections and build communities. A place where you can sleep, work, eat, network, host and attend events, all in one location. It's where people feel they belong.

The community consists of 20-30 rooms specially designed and equipped with all the comforts for the guests to enjoy a relaxing and productive stay in a welcoming, friendly and pleasant atmosphere.

The Head of Operations is responsible for ensuring smooth and efficient operations of the house's related departments (Front office, Housekeeping, Laundry, Working space, Recreation, Community Events, etc.) and ensuring that the various departments are operating according to the standards set for the Nas brand.

If you're willing to take part in this exciting opportunity to manage a brand-new kind of community house that is truly international, we'd love to have you on board!

What This Job Involves

• Working alongside the project design and contractor teams on the delivery of Nas House
• Leading all elements of the property on a day to day basis, including operational and commercial
• Responsible for recruiting, training, and supervising the team
• Managing and maintaining relationships and operational process with Third Party suppliers and service providers
• Planning maintenance works, events, and room bookings
• Set up and co-ordinate weekly “social events” / cultural programming that help to create a community and execute “Value-Driving” events
• Distribute all necessary info to members promote the event including creation and posting of weekly events poster / newsletter and individual event posters. Ensure building-specific operational requirements are met for each event (F&B, AV, etc).
• Provide feedback on programming types and evaluate events based on attendance, satisfaction, and impact .
• Ensure that all operations comply with UAE hospitality laws and regulations, including licensing, safety, and guest rights.
• Motivating workers and promoting teamwork to ensure optimum service and guests’ needs are met
• Organizing and coordinating the use and rental of the property spaces for social events, meetings, parties, conferences, etc.
• Ensuring good, smooth, and effective interaction with guests
• Monitoring daily and monthly revenue generated, as well as cost and expenses
• Preparing monthly and quarterly business reports, and presenting these to Stakeholders
• Keeping track of budgets and expenses, including reviewing financial reports and statements
• Upholding the guidelines established by the Company and ensuring that employees adhere to the laid down rules and guidelines
  
  
  

As An Ideal Candidate, You Will Need To Have

• At least 5 years of experience in an operations management role, with a focus on hospitality or co-living spaces.
• Exceptional verbal and written communication skills; ability to collaborate across multiple teams and with external partners.
• Excellent leadership skills
• Strong understanding of budgeting, cost control, and financial reporting.
• Comfortable setting priorities and delegating tasks as needed
• Extremely organised and detail-oriented
• A passion for delivering outstanding service and enhancing the customer experience.
• Strong knowledge of UAE hospitality laws and regulations.
  
  
  

Benefits

At Nas Company, we work hard, REALLY HARD! So we value our employees' well-being and believe that a supportive and fulfilling work environment contributes to their success. We're proud to offer a range of benefits that will enhance your professional and personal life. Here's what you can look forward to as part of our team:

Medical Insurance: We care about your health. Our comprehensive medical insurance plans are tailored to each region, ensuring you have the coverage you need.

Self Care/Wellness Fund: Your well-being matters. We provide a monthly fund of $100 USD to spend on activities that bring you joy and promote your self-care.

Mental Health Fund: We care about your mental health too! We provide a monthly fund of $150 to spend on therapy or career coaching.

Fully Stocked Fridges: Stay fueled and energized with our fully stocked fridges featuring a selection of healthy, high-protein, and low-calorie snacks and drinks.

Team Outings: We believe in the power of connection. Join us for team outings that foster strong relationships and create lasting memories.

Yearly Retreats: Unwind, bond, and collaborate at our annual company retreats. A time for the entire company to come together to rejuvenate and bond.

Nas Summit: Employees who successfully clear probation are eligible for attending 1 Nas Summit trip per year, fully sponsored (T&Cs)

Transport Allowance: Employees located in Singapore and Dubai enjoy a transport allowance, making your daily commute more convenient.

At Nas Company, we're committed to nurturing a supportive and engaging workplace that promotes your growth and well-being. Join us and enjoy a comprehensive array of benefits designed with you in mind