Head of Quality Assurance

About Enhance

At Enhance, we’re revolutionizing the fitness industry by combining cutting-edge technology with personalized training solutions. As the leading provider of certified personal trainers in the GCC, we offer flexible, one-on-one sessions that fit seamlessly into any lifestyle—whether at home, in the gym, or outdoors—through our innovative Enhance Fitness app.

Beyond personal training, our tech division, Enhance Tech, has developed a powerful PT management platform designed to streamline operations and optimize trainer performance. Built from firsthand industry experience and trusted by over 500 trainers, our SaaS solution equips fitness businesses and gyms with data-driven tools to scale their personal training services effortlessly.

If you're passionate about fitness, technology, and making an impact, Enhance offers the opportunity to be part of a dynamic team that’s shaping the future of the industry.

Job Summary 

We are seeking a highly motivated and experienced professional to lead our Quality Assurance (QA) team in the Gulf Standard Time (GST) timezone. As the Head of Quality Assurance, you will play a critical role in ensuring exceptional product quality by managing QA processes, streamlining testing operations, and delivering timely resolutions for any quality-related issues. This position requires a strategic thinker with a hands-on approach to operational excellence, team leadership, and product quality advocacy.

Key Responsibilities

Team Leadership & Management:

• Oversee and manage the QA team, ensuring high performance, accountability, and a quality-focused approach.
• Recruit, train, and mentor team members, fostering a culture of continuous learning and growth.
• Set performance goals and conduct regular reviews to ensure team success.

Operational Excellence:

• Design and implement efficient testing workflows and processes to improve product quality and issue resolution times.
• Implement automation tools for coverage testing, adjust existing devops pipelines to be compliant with execution test success. Integrate automation tools for coverage testing and modify existing devops pipelines to ensure successful execution of compliance tests.
• Monitor team performance metrics, such as defect rates, test coverage, and customer satisfaction, and implement improvement plans as needed.
• Collaborate with cross-functional teams (Product, Engineering, L2 Support) to address recurring quality issues and enhance the customer experience.

Quality Management:

• Act as the primary point of contact for quality assurance processes and key customers in the Americas region.
• Ensure quality issues are resolved in a timely manner while maintaining clear communication with stakeholders.
• Develop and implement quality management procedures to minimize recurring issues.

Knowledge Management:

• Drive the creation and maintenance of technical documentation, test cases, and training materials to enhance team efficiency and self-service capabilities.
• Identify patterns and trends in quality issues to proactively recommend product improvements.

Customer Advocacy:

• Serve as a voice of the customer within the organization, providing insights to inform product development and service enhancements.
• Regularly engage with key customers to understand their needs and ensure their satisfaction with QA services.

Innovation & Continuous Improvement:

• Stay up to date on industry best practices and emerging technologies to keep the QA function innovative and competitive.
• Lead initiatives to automate repetitive tasks and optimize QA workflows using modern tools and technologies.

Qualifications

Experience:

• Proven track record of managing QA teams in a fast-paced, customer-focused environment.
• Experience in quality assurance, software testing, or a related field, with at least 3 years in a leadership role.

Technical Proficiency:

• Strong expertise in QA methodologies, testing frameworks, and tools.
• Solid understanding of software development processes and best practices.
• Proficient in incident analysis, including root cause analysis and post-mortem reporting.
• Familiarity with QA tools (e.g., Sonarqube, Selenium, JIRA) and monitoring solutions (e.g., Datadog).
• Ability to diagnose and troubleshoot complex quality issues effectively.

Soft Skills:

• Excellent communication and interpersonal skills, with the ability to effectively interact with customers and cross-functional teams.
• Exceptional problem-solving and analytical abilities, with a results-driven mindset.
• Strong organizational skills and attention to detail, with the ability to prioritize and manage multiple tasks simultaneously.

Education:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience). Relevant certifications (e.g., ISTQB) are a plus.

Working Conditions: Full-time position.

Time Zone: GST Time Zone.

Work Environment: On site.