Health Club Supervisor - #43986


Date: 2 weeks ago
City: Ras al-Khaimah
Contract type: Full time
Company Description

Sofitel Al Hamra Beach Resort

Job Description

  • To be an ambassador of the hotel, in and outside the work place.
  • To always keep the working area clean and well maintained.
  • To provide safe working environment using appropriate materials, equipments and supplies.
  • To properly use the telephone etiquette as per Sofitel standards.
  • To attend to all guests approaching the Fitness Centre with inquiries or wanting to use the facilities, respecting the hotel standards and procedures.
  • To offer a warm welcome to all guests and ensure that they enjoy their stay.
  • To personally greet and escort the guests rather than pointing out directions.
  • To respect the privacy of the guests and the confidentiality of the information.
  • To manage any guest complaint in a professional manner, by resolving it, recording it and making sure the guest is satisfied.
  • To call the manager for advice in serious cases or if an approval is required.
  • To share daily activity highlights with the manager including internal and external guest opportunities.
  • To be aware of and to report all guest comments or complaints.
  • To be aware of all VIPs visiting or staying in the hotel.
  • Implement Fitness programs & assessment procedures.
  • Participate in all trainings organized by Sofitel.
  • To daily follow the checklists.
  • To report any equipment malfunction to the Assistant Manager and follow up accordingly.
  • To assist in maintaining the gymnasium area (floor, mirrors, fitness machines, etc. )
  • To regularly check the tennis court area to assist guests and ensure its orderliness.
  • To comply and reinforce the safety regulations and procedures of the hotel.
  • Assisting clients in all aspects regarding their exercise regimen with complete information about the appropriate exercises, proper execution, health advice and nutrition.
  • To continuously maintain and service all equipments related or assigned to the department, as specified in equipment manuals.
  • To be flexible with working hours.
  • To project a positive and motivated attitude.
  • To be fully conversant with first aid.
  • To oversea the operation when the supervisors are not present.

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