Helpdesk Operator, Facilities - Atlantis the Royal
Atlantis Resorts
Date: 4 hours ago
City: Dubai
Contract type: Full time
( 15635 )
At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests’ expectations at every possible turn.
Atlantis, The Royal will forever change the landscape of Dubai. Crafted by the world’s leading designers, architects and artists, this iconic destination will offer extraordinary stays, dining, attractions and entertainment. The world is yet to experience anything like it. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple’s retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it’s our passion.
About The Role
Are you a customer service superstar? Do you enjoy working with attention to detail in a fast-moving environment? If so, then this vacancy is for you!
The Helpdesk Operator will be providing efficient solutions and services to all guests, offering information & support by registering building complaints, building service requests, and safety hazards, via the engineering department’s CAFM system.
The priority of this role will be to ensure all prompt processing of submitted requests, carry out all assigned and task handling, recording and follow up through to completion. Advise the Manager and Department on the day-to-day problems or issues and provide detailed analysis and reports.
About You
If you have a minimum of 2 years' experience within facilities management in a similar role and a diploma or degree, a passion and willingness to help others, and excellent communication skills, we would like to invite you to apply for this unique opportunity.
A successful applicant must demonstrate a true passion for service delivery and have excellent communication skills, and ability to find solutions and think positively. Ability to assist, engage and follow through methodically with complaints and tasks. Fully conversant with spreadsheets and data handling.
Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career.
Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests’ expectations at every possible turn.
Atlantis, The Royal will forever change the landscape of Dubai. Crafted by the world’s leading designers, architects and artists, this iconic destination will offer extraordinary stays, dining, attractions and entertainment. The world is yet to experience anything like it. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple’s retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it’s our passion.
About The Role
Are you a customer service superstar? Do you enjoy working with attention to detail in a fast-moving environment? If so, then this vacancy is for you!
The Helpdesk Operator will be providing efficient solutions and services to all guests, offering information & support by registering building complaints, building service requests, and safety hazards, via the engineering department’s CAFM system.
The priority of this role will be to ensure all prompt processing of submitted requests, carry out all assigned and task handling, recording and follow up through to completion. Advise the Manager and Department on the day-to-day problems or issues and provide detailed analysis and reports.
About You
If you have a minimum of 2 years' experience within facilities management in a similar role and a diploma or degree, a passion and willingness to help others, and excellent communication skills, we would like to invite you to apply for this unique opportunity.
A successful applicant must demonstrate a true passion for service delivery and have excellent communication skills, and ability to find solutions and think positively. Ability to assist, engage and follow through methodically with complaints and tasks. Fully conversant with spreadsheets and data handling.
Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career.
Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Quality Assurance Manager
Majid Al Futtaim,
Dubai
58 minutes ago
JOB TITLEQuality Assurance Manager | MAF Global Solutions | MAF TechRole SummaryThe Software Testing & Quality Assurance Manager leads a team in ensuring high-quality software delivery by overseeing the comprehensive testing activities across all projects, programs, and work streams. This key leadership position involves developing and implementing robust quality assurance strategies, driving process improvements, and collaborating with project teams to...
Consultant Implementation Services
TALENTMATE,
Dubai
21 hours ago
Job DescriptionWhat is Jedox?At Jedox, we empower businesses to plan, analyze, and optimize their financial and operational performance through our cutting-edge Performance Management Platform. As a (Junior) Consultant, you’ll be part of a team that delivers impactful solutions using our B2B Platform-as-a-Service offering—featuring advanced data modeling, a powerful planning engine, and seamless data integration.To support our “Digital Business Partner” vision,...
Inside Sales Account Manager (Emiratised Role)
Hilti Emirates,
Dubai
22 hours ago
What's the role?We’re looking for Inside Sales Account Managers to join our sales team in Dubai and be part of our uniquely high-performing and supportive work culture.Note: This is an Emiratised role in compliance with Emiratization requirements.In this full-time role, you will manage a portfolio of assigned customers, generate sales, and develop new business opportunities within your customer base. You...
