HELPDESK REPRESENTATIVE

Job Description

• Document Handling: Receiving job-related documents from customers/agents via email or in person.
• Job Registration: Logging job details into the Job Register for reference and tracking.
• Coordination: Liaising with shipping lines, freight forwarders, customers, yard operations, HSE, and asset teams to plan container movements.
• Container Planning: Strategizing container movement to and from the CFS.
• Terminal Coordination: Ensuring timely return of DO-last and vessel-loading containers.
• Email Monitoring: Regular checks and timely responses to container planning and general inquiries.
• Inventory Reporting: Preparing and sharing weekly container inventory reports.
• Special Jobs Coordination: Prioritizing container shifts in coordination with T&D.
• Bundling Coordination: Updating container bundling status with the empty yard admin.
• Ship Spares: Receiving ship spares and ensuring timely onboard delivery.
• Nomination Coordination: Coordinating container nominations with the empty yard team.
• OOG Cargo: Ensuring safe transfer of OOG cargo to CFS.
• Custom Hold Planning: Handling containers with NOCs from Customs and Shipping Lines.
• Special Handling: Managing overweight, spillage, and one-sided weight containers.
• Leaking Containers: Coordinating status changes in case of leaks.
• Night Shift Support: Collaborating with the technical team for operational needs.
• Discharge List Monitoring: Reviewing discharge lists for container planning.
• Stuffing Tally: Generating stuffing tallies as per system requirements.
• Weighbridge Coordination: Handling weighbridge logistics.
• Reporting: Preparing and sharing day/night closing reports, KPIs, and yard capacity utilization.
• Team Instructions: Coordinating with foremen/supervisors for gang deployment.
• Cargo Lashing: Managing tarpaulin, lashing, and cargo rearrangement with proper safety clearance.
• Gate Passes: Issuing gate passes via Capella for smooth logistic operations.
• Customer Service: Addressing customer inquiries and referring potential new business to the appropriate departments.
• Technical Reporting: Reporting breakdowns of RS equipment, preparing work orders, and coordinating technician dispatch with the technical team.
  
  

About Us

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.

WE MAKE TRADE FLOW