Hostess
Sofitel
Date: 6 days ago
City: Ras al-Khaimah
Contract type: Full time
Company Description
Sofitel Al Hamra Beach Resort
Job Description
Sofitel Al Hamra Beach Resort
Job Description
- Answer telephone within 3 rings, using correct salutations and telephone etiquette.
- Take record and confirm restaurant reservations / cancellations in accordance with departmental standards.
- Communicate reservation or cancellation changes to management as they arise throughout the shift.
- Monitor the preparation of own assignments, ensuring compliance to departmental standards.
- Ensure that all menu’s, check folders are cleaned and in sufficient quantity.
- Ensure that the hostess stand is cleaned and organized.
- Review the Reservation book, pre-assign designated tables and follow up on all special requests.
- Greet the guests at the entrance of the restaurant.
- Seat Guest accordingly to floor plan / being fair to each waiter.
- Show guests their table which has been designated to them
- Ensure that the guests are pleased with their table.
- Present the open menu to the guest.
- Ensure that the tables are set to the best service of the guest.
- Anticipate heavy business times and organize procedures to handle waiting lines.
- Anticipate guests needs, respond to them promptly and acknowledge guest, however busy and whatever time of the day.
- Maintain positive guest relations at all times.
- Be familiar with hotel services / activities to respond to guest inquiries accurately.
- Handle guest complaints following instant pacification procedures and insuring guest satisfaction.
- Monitor guests’ reactions and confer frequently with management to ensure guest satisfaction.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Outlet Manager
Hyde Johannesburg Rosebank,
Ras al-Khaimah
2 days ago
Company DescriptionWe are far more than the worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Ennismore / Accor’s...
Guest Service Officer
Sofitel,
Ras al-Khaimah
6 days ago
Company DescriptionSofitel Al Hamra Beach ResortJob DescriptionTo be an Heartist of the Front Office and of the hotel, in and outside the work place.To always keep the working area clean and well maintained.To properly use the telephone etiquette as per Sofitel standards.To attend all guests approaching the front desk in the procedure of check-in/check-out, inquiries, key handling and all related...
SPA Therapist
Mövenpick Hotels & Resorts,
Ras al-Khaimah
1 week ago
Company DescriptionGet ready to discover Mövenpick Resort Al Marjan Island, a 5 star resort in Ras Al Khaimah built beside 300M. of soft sand beach. 418 rooms and suites offer flexible comfort with spectacular sea views from every balcony. Six specialty bars and restaurants , three outdoor pools, a wellness hub with a fully equipped gym and four treatment rooms,...
