Hostess - Hakkasan

Mandarin Oriental


Date: 1 day ago
City: Abu Dhabi
Contract type: Full time
Responsibilities

  • During the opening procedure, ensure that the tabletop set up is set according to the restaurant's procedures.
  • Ensure that all tabletop items are clean and in good repair.
  • Arrange restaurant seating plan in line with reservation book and Restaurant Manager requirements.
  • Keep clean chair/sofa and cushions as per the protocol of Hakkasan.
  • Set up the hostess desk according to the standards of Emirates Palace Mandarin Oriental.
  • Greet the guest in a friendly and courteous manner according to the standards of Emirates Palace Mandarin Oriental.
  • Seat the guest according to the standards of Emirates Palace Mandarin Oriental.
  • Assist with service as required by the Restaurant Manager.
  • Handle all telephone bookings and inquiries in accordance with the standards of Emirates Palace Mandarin Oriental.
  • Ensure that the Restaurant Manager and Assistant Restaurant Manager are kept informed of all guest comments and complaints.
  • During the closing procedure, ensure that all tabletop items are collected and cleaned as per the standards set by Emirates Palace Mandarin Oriental.
  • To be present in the restaurant during service hours.
  • Teamwork skills to help other team members with service.
  • Ensure that all menus, drinks list, and guest collateral items are kept clean and undamaged according to the standards set by Emirates Palace Mandarin Oriental.
  • Assist Restaurant Manager in maintaining all guest history records.
  • Attend communication meetings, briefings, and training sessions as required by the Restaurant Manager, Training Manager, and Food and Beverage Manager.
  • To keep the uniform neat and clean and ensure personal grooming and hygiene are in line with standards set by Emirates Palace Mandarin Oriental.

Skills And Requirements

  • High school diploma or equivalent preferred
  • Previous experience in the same role in a luxury hotel is preferred, resort experience will be a plus.
  • Ability to provide top-notch customer service.
  • Strong communication and customer service skills.
  • Able to work in a standing position for long periods of time
  • Additional language will be a plus.

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