Hostess - Pool

Nestled in the city's heart, Mandarin Oriental Downtown, Dubai, offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.

With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.

Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai, it's not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.

Scope of Position

As the Pool Hostess, you will be the first point of contact for our guests, setting the tone for creating a welcoming and enjoyable atmosphere at our pool area. The role involves greeting and assisting guests, managing poolside seating, reservations and ensure every guest feels welcomed and valued. Further, the Hostess also manages and maintains the reservation system, including the database with respective guest preferences. If necessary, she will help and carry out all required operational tasks and duties in the outlet under the guidance of the respective managers.

Responsibilities

• Warmly welcome and greet guests as they arrive at the pool area. Provide a friendly and professional first impression that reflects the luxury and grace of our brand.
• Manage the poolside seating arrangement, including assigning and setting up lounge chairs, cabanas and towels.
• Assist guests with any special requests or requirements and address any concerns or issues promptly and professionally.
• Ensure that the team and if required kitchen colleagues are informed if any special guest preferences are known, such as allergies.
• Provide information about the poolside amenities, hotel services and activities
• Take reservations by phone, by email, through internet booking applications and in person and update the reservations system accordingly as per the standards in place.
• To reconfirm all reservations by phone or email at the set timely standard and schedule the reservations and planned seating arrangements with management prior to service period.
• Constantly update the reservation system with an accurate table count and ensure to update and reinstate all available tables as soon as possible.
• Display proper and professional phone etiquette and assure that all guest details and requests are clearly registered and communicated.
• Ensure accuracy of all menus: current, spelled correctly, clean and presentable and the menu paper is complete and distributed appropriately.
• Recommend and upsell the initial beverage offering as per service sequence and forward effectively the order directly to the waiter in the respective station.
• Perform any tasks related to billing according to hotel standards and cashiering policies if required.
• To bid friendly farewell to guests and sincerely thank them for their visit.
• Any other reasonable tasks as assigned by the Outlet Manager including assisting other outlets.
• Create WOW moments to surprise and delight guests in the outlet
• Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs)
• Proactively gather and record guest’s preference to superiors and act upon them whenever known and maintain the database.
  
  

Skills & Qualifications

• High School qualification or equivalent is preferred.
• Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred.
• Experience as Hostess in a high-volume restaurant with highest levels of service is preferred.
• Minimum 2 years’ experience working as Hostess in a luxury hotel environment.
• Familiar with Table Management System procedures is preferred.
• Knowledge of bar service procedures and standards is preferred.
• Ability to handle telephone calls and written correspondence properly.
• Basic computer skills including MS Office.
• Very good verbal and written communication skills in English.
• Strong interpersonal and communication skills, with the ability to interact effectively with guests and colleagues
• Exceptional organizational skills and attention to detail, with the ability to multitask and prioritize in a fast-paced environment.
• Physical capabilities to stand for a long period; Flexibility to work a variety of shifts, including evenings, weekends, and holidays as per business needs.