Hostess, StreetXO - #24627
Kerzner International Resorts
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.
Behold the dawn of a new, all-encompassing resort experience in Dubai – One&Only One Za’abeel. A vibrant hub for business, a magnetic stage for entertainment, and a haven for inner-city wellness, this new Dubai resort will be more than a trailblazing icon of the skyline, and it will be an utterly unrivalled urban oasis. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.
About the Role
As the front-of-house team member, your core responsibilities involve providing a warm welcome to arriving guests and efficiently managing their seating arrangements, including the implementation of waiting lists when necessary. You will serve as the initial point of contact, offering a comprehensive introduction to our restaurant's concept and promptly addressing any initial inquiries from guests.
Your adeptness extends to expertly seating guests, whether at their preferred tables or in designated waiting areas. It is essential to maintain a balanced table rotation, ensuring that servers receive an equitable number of customers. Proactive resolution of complaints and concerns is paramount in maintaining a positive guest experience.
Additionally, you will handle incoming phone calls, efficiently manage reservations, and provide courteous responses to inquiries. It is imperative to meticulously adhere to our company's policies and stringent safety and security protocols, with any accidents, injuries, or unsafe work conditions promptly reported to the Restaurant Manager. Your dedication to these responsibilities plays a pivotal role in upholding our commitment to exceptional guest service.
A minimum of two years of relevant experience in a luxury hotel or restaurant is required, showcasing the candidate's familiarity with the demands of this industry. While not mandatory, international experience is viewed as an advantage, indicating adaptability and a broader perspective. Exceptional communication and interpersonal skills are fundamental, as they contribute to a harmonious work environment and superior guest interactions. A genuine commitment to and enthusiasm for the Food and Beverage industry are highly valued traits. Additionally, a flexible approach to working hours underscores the candidate's willingness to go the extra mile to meet our operational needs.
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.