Hotel Receptionist - #33532
As a Hotel Receptionist, you will be the first point of contact for our guests, providing them with a warm welcome and ensuring their stay starts off on a positive note. Your role involves handling reservations, check-ins, check-outs, and assisting guests with inquiries and requests. If you have excellent communication and multitasking skills, along with a friendly and professional demeanor, we would love to have you as part of our team.
- Greet and welcome guests with a friendly and professional demeanor.
- Handle guest check-ins and check-outs efficiently, ensuring accuracy in reservations and payment processes.
- Answer phone calls, emails, and in-person inquiries, providing information about hotel services, amenities, and local attractions.
- Assist guests with special requests, such as room preferences, transportation, and restaurant reservations.
- Process reservations and cancellations, ensuring accurate room availability and rates.
- Maintain the cleanliness and organization of the front desk area.
- Handle guest complaints and issues with professionalism and a problem-solving attitude.
- Collaborate with other hotel departments to ensure seamless guest experiences.
- Keep updated on hotel services, promotions, and policies to provide accurate information to guests.
- High school diploma or equivalent.
- Proven experience as a hotel receptionist or in a customer service role.
- Strong communication and interpersonal skills.
- Excellent organizational and multitasking abilities.
- Familiarity with hotel reservation software and Microsoft Office Suite.
- Professional appearance and a friendly, customer-oriented attitude.
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