Hotel Receptionist - #33532

Job Description:

As a Hotel Receptionist, you will be the first point of contact for our guests, providing them with a warm welcome and ensuring their stay starts off on a positive note. Your role involves handling reservations, check-ins, check-outs, and assisting guests with inquiries and requests. If you have excellent communication and multitasking skills, along with a friendly and professional demeanor, we would love to have you as part of our team.

Key Responsibilities:

• Greet and welcome guests with a friendly and professional demeanor.

• Handle guest check-ins and check-outs efficiently, ensuring accuracy in reservations and payment processes.

• Answer phone calls, emails, and in-person inquiries, providing information about hotel services, amenities, and local attractions.

• Assist guests with special requests, such as room preferences, transportation, and restaurant reservations.

• Process reservations and cancellations, ensuring accurate room availability and rates.

• Maintain the cleanliness and organization of the front desk area.

• Handle guest complaints and issues with professionalism and a problem-solving attitude.

• Collaborate with other hotel departments to ensure seamless guest experiences.

• Keep updated on hotel services, promotions, and policies to provide accurate information to guests.

Qualifications:

• High school diploma or equivalent.
• Proven experience as a hotel receptionist or in a customer service role.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Familiarity with hotel reservation software and Microsoft Office Suite.
• Professional appearance and a friendly, customer-oriented attitude.

About Us:

Technolojbd Consulting, we are a distinctive and versatile consulting firm specializing in Executive Search Placement, Outsource Staff Management, and Training. With years of experience in the industry, our team of experts is dedicated to providing exceptional services to clients across various sectors.