Housekeeping Attendant (Spa Salon)

Al Fattan Properties


Date: 9 hours ago
City: Sharjah
Contract type: Full time
Responsibilities

  • Ensuring consistency of service and safety protocols and guest satisfaction at all times
  • Acting as a resource to the spa team and guests to ensure the spa facility is well-stocked and tidy at all times
  • Provide continuous communication throughout each day, providing constructive information to the spa team
  • Manage current in-house linen inventory and communicate low levels to spa team and laundry facility
  • Manage tea bar and locker room guest supply inventory to ensure everything is stocked and any needs are communicated immediately to the Spa Manager
  • Ensure that any maintenance related issues are reported immediately to engineering, logged on the work request sheet, and reported to the Spa team
  • Provide detailed, personal care with each spa guest to ensure a 5-star guest service experience
  • Set up spa treatments according to protocol in advance of when they are needed
  • Show a great eye for detail and use effective problem solving skills while monitoring the spa facility and spa guest experiences
  • Communicate with all guests in a positive and constructive tone to ensure it is well received
  • Follow all points of SOP for both opening and closing of the spa facility
  • Support safe work habits and a safe working environment at all times
  • Other duties and jobs may be assigned as needed by supervisor

Requirements

  • Preferred 2-years resort/hotel or salon/spa experience
  • Previous Spa Attendant experience preferred
  • Excellent verbal and communication skills
  • Must be adaptable to change and be able to multitask calmly and efficiently, with an emphasis on follow up, cooperation, and courtesy
  • Knowledgeable of the spa environment and experience
  • Outstanding interpersonal, guest service, listening, and problem-solving skills
  • Must be highly organized and detail oriented

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