Housekeeping Manager

Company Description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning,to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,

Join us and become a Heartist.

Job Description

What you will be doing:

Key Responsibilities

• Leadership & Management
• Lead and manage the housekeeping team, including hiring, training, and scheduling.
• Ensure proper training and professional development of all housekeeping staff.
• Conduct regular performance evaluations and provide feedback to team members.
• Operational Oversight
• Develop and implement housekeeping policies and procedures to ensure efficient operations.
• Monitor and maintain cleanliness standards in guest rooms, public areas, and back-of-house areas (e.g., laundry, staff areas).
• Ensure rooms are cleaned and maintained according to the hotel’s quality standards and in a timely manner.
• Ensure the proper stocking of cleaning supplies, linens, and amenities.
• Inventory & Budget Management
• Maintain inventory control for housekeeping supplies, linens, and equipment, ensuring cost-effectiveness.
• Monitor departmental budget and expenses, and work to achieve cost-saving measures without compromising quality.
• Track and report inventory levels, and order supplies as needed.
• Quality Control & Inspections
• Perform regular inspections of guest rooms and public areas to ensure cleanliness and compliance with health and safety regulations.
• Address guest complaints or special requests regarding cleanliness or housekeeping services in a timely manner.
• Ensure all staff adhere to safety standards, including proper handling of cleaning chemicals and equipment.
• Collaboration & Communication
• Coordinate with other departments (e.g., Front Desk, Maintenance, F&B) to ensure seamless guest services.
• Communicate with the front desk team regarding room status and readiness.
• Prepare reports on housekeeping activities, budgets, and team performance.
• Guest Relations
• Respond to guest inquiries and concerns regarding housekeeping services.
• Ensure high levels of guest satisfaction by providing excellent housekeeping services.
  

Qualifications

Your experience and skills include:

• 5+ years in same field high volume and hotel experience strongly preferred.
• Innovator – spirit to drive change/quest to be the best.
• Strong communicator – verbal and written.
• Natural leader to keep the team engaged and focused.
• Organized with solid time management skills.
• Team player with a collaborative approach.
• Sustainability-minded.
  
  

Additional Information

• Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
• By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS