Housekeeping Room Attendant

Dusit Thani Dubai


Date: 3 weeks ago
City: Abu Dhabi
Contract type: Full time
Job Description

PRIMARY RESPONSIBILITIES

  • GUEST ROOMS
  • Enters and prepares rooms for cleaning.
  • Makes the bed.
  • Dusts rooms and furniture.
  • Checks all electrical equipment.
  • Reports broken equipment to Housekeeping Service.
  • Cleans the bathroom.
  • Replenishes bedroom and bathroom supplies.
  • Checks and secures the room.
  • Checks mini bar.
  • Performs other duties as assigned by Supervisor.

Administrative Responsibilities

  • Performs duties or tasks at the best of his/her ability.
  • Reports any unusual incidents, guest complaints, lost and found, breakage and losses to the supervisor.
  • Attends briefing or meeting as requested.
  • Attends all training requested by the hotel.
  • To be responsible for cost saving on guest supplies, food supplies, electricity, water, etc.,
  • Follows company’s rules and regulation.

Technical Responsibilities

  • Reports to work in prescribed uniform and well-groomed.
  • Reports to the supervisor at the start of the shift to receive necessary instructions.
  • Performs duties responsively and professionally according to standards and requirements.
  • Knowledgeable of all work related items such as guest supplies, consumable items to be served to guests, promotional materials, forms and procedures correctly and skillfully.
  • Equips him/herself with necessary working tools such as pen and others.
  • Greets guests and colleagues politely.
  • Listens to guests (paying and colleague) carefully and attentively in order to perform duty effectively.
  • Be a good sales person at all times and in a good professional manner
  • Practices job tasks as well as develop him/herself for new ideas and techniques at all times.
  • Confirms satisfaction with guests, and informs supervisor or manager immediately in case of guest complain.

Commercial Responsibilities

  • Communicated effectively with guest, clients, business partners and staff.
  • Be a good sales person to promote hotel’s image and businesses.
  • Participates community projects or activities in order to promoting the hotel’s image and cooperation to improve community relationship.

Human Resources Responsibilities

  • Establishes and maintains good relations with other staff within the department and between other departments
  • Provides assistant to co-staff within the department and amongst other department in performing task to foster team work and success of the hotel.

RELATIONSHIP

  • Reports to the Supervisor if necessary.
  • Communicating to guests in delivering product and service.
  • Relates to co-staff in service and supporting departments in performance of work and service to guests.
  • Relates to employees of other departments for special functions and activities of the hotel.

Others

  • Continuous learning through own IDP.
  • Any other duties as may be assigned by the superior.

Accountabilities

  • Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.

Company’s Culture

  • Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute”

CONFIDENTIALITY

  • Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.

JOB REQUIREMENT

  • At least High school diploma
  • No experienced is welcome
  • Knowledgeable in Housekeeping operation and cleaning methods will be an asset
  • Ability to communicate basic English
  • Detail-oriented and posses pleasant personality with good communication and interpersonal skills

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