Housekeeping Runner

Mandarin Oriental Downtown, Dubai is looking for a Housekeeping Runner to join our Housekeeping team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Nestled in the city's heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards. With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites. Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.

About The Job

Based at the Mandarin Oriental Downtown, Dubai within the Housekeeping department in Dubai, the Housekeeping Runner is responsible for maintaining the housekeeping stores, replenishing floor pantries, delivering guest requests, and ensuring that all public and back-of-house areas are well-stocked and organized. Housekeeping Runner reports to the Housekeeping Manager.

As a Housekeeping Runner, you will be responsible for the following duties:

• Maintain stock and pantry levels, ensuring supplies, linens, and amenities are organized, replenished, and aligned with required standards.
• Handle guest deliveries and special requests promptly, ensuring all items are presented and delivered according to luxury service expectations.
• Remove soiled items and equipment from rooms and pantries, ensuring proper handling and storage without damage.
• Conduct regular inventories for mini bars and pantries, restocking water, amenities, and guest supplies as needed.
• Support room preparation by placing missing items, updating traces, and assisting Room Attendants and supervisors with additional duties.
• Uphold all service, safety, and quality standards while maintaining effective coordination with colleagues and ensuring courteous, discreet guest interaction.
  
  

As a Housekeeping Runner, We Expect From You

• Holds at minimum a Senior High School Diploma; vocational training in hospitality is a plus.
• Brings at least one year of luxury hotel experience, preferably in housekeeping, with Middle East and pre-opening exposure considered advantageous.
• Demonstrates strong technical capability with systems such as Actabl/Alice, Oracle, IBS, and Microsoft Office.
• Communicates clearly in English, with additional language skills such as Arabic viewed favorably.
• Shows excellent attention to detail, strong organization, and the physical ability to manage demanding tasks.
• Maintains a professional presence and is flexible with schedules, including nights, weekends, and holidays.
  
  

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.
• Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.
  
  

We’re Fans. Are you?