Housekeeping Supervisor

Company Description

Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids’ Club.

Job Description

• Maintain a presence as requested at hotel / department meetings and committees.
• Comply at all times with Hotel standards and regulations to encourage safe and efficient hotel operations.
• Handle guest complaints and react quickly, logging and notifying proper areas to service guests.
• Attend daily morning briefings with Housekeeping Management.
• To make sure Housekeeping Attendants are informed daily about VIPs, special guest requests – priority in their section.
• To make sure checkout rooms are returned in a timely manner.
• To check at 4pm rooms with DND – no service given at that time and coordinate make up with Housekeeping Attendants.
• Assist with and lead Housekeeping Attendants (day, evening and Houseman), with daily duties.
• Train and coach employees on expected standards of service and conduct.
• Conduct daily inspections of guest rooms and floors.
• Be up to date on all guest services and events in the hotel.
• Work closely with Housekeeping Coordinator.
• Inspect all rooms assigned to Housekeeping Attendants
• Inspect show rooms.
• Notify Housekeeping Attendants of any deficiencies found, and return to correct when applicable.
• Re-inspect corrected room.
• Physically check discrepant rooms to ascertain status.
• Report and follow up with engineering issues in all areas of the Hotel.
• Confirm that all daily duties are completed to standard by: Housekeeping Attendants
• Must be able to perform all Housekeeping Attendant duties.
• Work with all housekeeping staff to maintain and improve guest service scores.
• Maintain a presence as requested at hotel meetings and committees.
• Ensure all guestrooms have proper furniture; fixtures and amenities and that all set standards for placement are being followed.
• Work with all Housekeeping staff to maintain and improve LQA scores.
• Actively participate in daily briefing, daily warm up and department meetings.
• Confirm status of all rooms at end of day.
• Be able to participate proficiently in functions outside the department, when called upon.
• To note any maintenance needs – write order and follow up on repairs being completed in time.
• To report any damage/special cleaning/change of soft furnishings and follow-up as discussed.
• To ensure that there is sufficient clean linen and supplies in pantries.
• To make sure at the end of shift all pantries are checked for cleanliness and surplus supplies are returned. All vacuum cleaners are clean, room attendants have completed all rooms.
• All lost and found are sent to security, following the correct procedures.
• To make sure any Health/Safety matters are reported and followed up.
• To prepare all turndown papers with relevant information for evening maids (V.I.P’s/specials/ turndown times /cleaning times)
• To conduct proper handover with each Supervisor on the next shift, to keep seamless information flow.
• To check any late check outs and non-checked rooms for update before 6.pm.
• To check during evening condition of Public Areas.
• To make sure Wash Rooms are clean and well run.
• Other duties as assigned by the Executive Housekeeper/Housekeeping Manager/Assistant Housekeeping Managers
  
  

Qualifications

• Fluency in English (verbal & written) essential.
• High school diploma preferred, or its equivalent.
• Minimum 1 year experience in a supervisory capacity in a hotel housekeeping environment.
• Proven training skills.
• Experience with Hotel PMS, Opera desirable.
• Must be proactive with a meticulous eye for detail.
• Strong organizational, supervisory and communication skills.
• Long hours sometimes may be required.
• Shift work is required – morning, afternoon, night
• Continual walking.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately
• Must work well in stressful, high-pressure situations.
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guest.
• Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through. Courtesy, cooperativeness and work well with limited supervision.