HR Service Specialist
JLL
Date: 5 days ago
City: Dubai
Contract type: Contractor
Role Summary
Incumbent will be responsible for delivering an efficient HR operations service, focusing on achieving a high level of customer service, supporting employees across MENA.
Key Responsibilities
Incumbent will be responsible for delivering an efficient HR operations service, focusing on achieving a high level of customer service, supporting employees across MENA.
Key Responsibilities
- Support the delivery of the day-to-day operational HR pieces using consistent ways of working through clearly articulated policies, processes, and accurate data.
- Manage the onboarding process for new joiners (welcome emails, DOJ confirmation emails, new hire and life insurance forms, etc.)
- Maintain the onboarding tracker and make changes for new joiners in WorkDay as required.
- Manage all letter requests (Employment, NOC’s, experience certificates)
- Manage medical insurance (additions, deletions, cards, policies, invoices) for staff and dependents in Egypt and take part in policy renewal in Q4.
- Manage travel insurance additions and deletions across MENA and take part in policy renewal in Q4.
- Support marketing with the required data for the monthly newsletter.
- Support new joiners’ relocation process (hotel booking and flight) in liaison with department EA’s.
- Maintain excellent filing procedures, with a key focus on data accuracy and adherence to policies.
- Take part in the yearly audit process.
- Support the HR Operations team as required.
- Demonstrates the behaviors of the organization and strong customer service.
- Decisive thinker – makes decisions based on sound commercial and legal knowledge using complex thinking.
- Driven to deliver – demonstrates strong organization skills, high attention to detail and ability to deliver to time.
- Collaborative – operates with HR and business colleagues to deliver joint success, able to build and maintain effective relationships with stakeholders.
- Personally credible – known and acknowledged as a trusted HR Service Delivery team member with good written and verbal communication skills, ensuring Stakeholders expectations are managed to the expected quality.
- International, global mindset with cross-cultural skills
- Remain up to date on relevant legislation and policy compliance requirements for content.
- Advanced in MS Office suite, including Excel, Word, and PowerPoint.
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