IAM Technical Support Engineer

Dicetek LLC


Date: 15 hours ago
City: Abu Dhabi
Contract type: Contractor
Manage & maintain Identity Management Solutions (Sailpoint & ForgeRock)

Sailpoint Identity IQ

  • Managing end to end of SailPoint Access Governance and Management.
  • Managing User Provisioning, Access Certifications, Access Request, Workflow, Delegated Administration, and Password Self-Service in SailPoint Identity.
  • Managing SailPoint deployment activities - connector configuration, custom rule development, workflow configuration and development, third party system integration.
  • Establish standards, designs and implementation of appropriate identity and access management processes and controls, which help improve operations and lower risk.
  • Responsible to manage Administration functionality of the SailPoint such as loading data, create roles, create policies, scheduling tasks and certifications and reports.
  • Execute day to day application maintenance & monitoring of Sailpoint infrastructure and functions.
  • Maintaining Records for SLA Breaches, Incoming numbers of Incidents/ Service Requests, Outstanding tickets and revoked tickets for monthly basis.
  • Managing the errors through pending tasks and resolve them.
  • Performed Operational tasks which included executing and scheduling Aggregations and Tasks, enabling/disabling user IDs, password management, creating/scheduling custom reports etc.
  • Handling SOD Policy creation, workgroup creations, creating Entitlements, AD groups, Business/IT roles.
  • Support on live deployment on production environment during releases.
  • Participate in requirements gathering and use case development;
  • Develop technical project plans and aid in project resourcing;
  • Develop and execute test cases and test plans for SailPoint solutions;
  • Experience with IdentityIQ Administration and Implementation;
  • Develop or contribute to technical project plans with regular tracking and reporting;
  • Strong understanding of IAM best practices and standards
  • Excellent problem-solving and troubleshooting skills
  • Ability to work independently and as part of a team
  • Strong communication and interpersonal skills
  • Prepare product documentation, KB articles, SOPs test cases, test plans and support process.
  • Experienced with some of the following web technologies: JavaScript, XML, SAML, SPML/SOAP, Web and

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