In Room Dining Order Taker

Palazzo Versace Dubai


Date: 2 hours ago
City: Dubai
Contract type: Full time
Job Summary

Main Duties/Responsibilities:

  • Take in Room Dining orders over the phone
  • Sell and upsell food and beverage items.
  • Describe dishes and inform the guest on how the food is prepared and cooked and on the type of beverage available.
  • Be punctual, greet colleagues and reports to supervisor upon arrival for duties.
  • Arrive at work well groomed, prepared and display enthusiasm.
  • Well prepared for a long day contribution and utilize time effectively.
  • Follow proper payroll and uniform procedures.
  • Contribute to departmental standards and best practices.
  • Anticipate and service of guests' requirements before requests is necessary.
  • Serve and clear food and beverage items in an unobtrusive and professional manner.
  • Be familiar with the beverage service including stemware used and appropriates garnishes.
  • Complete opening and closing side work as assigned and has all tables set according to standard.
  • Utilize the hotel's computer system ringing up sales, printing checks, closing checks and completing closing readings.
  • Carry trays, bus and reset tables with linen, china, glass and silver.
  • Ascertain a guest's satisfaction and handle any problem, which may arise informing a manager of the problem and how it was resolved.
  • Service all needs for private dining room or private function.
  • Recognize and address potential disruptive or undesirable guests.
  • Respond properly in any hotel emergency or safety situation.
  • Perform other tasks or projects as assigned by hotel management. Retrieve and stock all linen, china, silver, glassware and food and beverage items.
  • Provide unobtrusive and professional service.
  • Attend all the training subjects to the service colleagues and follows all rules and policies of the hotel.
  • Handle cash and credit card procedures according to the guidelines of the accounting department.


CANDIDATE PROFILE

  • Basic hotel school diploma
  • 2 year minimum experience working in a multicultural / 5 star hotel environment.
  • Multi skilled.
  • Experience in food and beverage or event field.
  • Speed and accuracy. (able to manage last minute activities)
  • Must be clear and easy to understand over the phone
  • Experience in upselling a plus.
  • Ability to handle luxury guest volumes on a daily basis.
  • Should be able to work under pressure in a customer service environment.
  • Must be flexible and ability to work long hours.
  • Creative and positive mind set.

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